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  1. #1
    Junior Member
    Join Date
    Jan 2018
    Posts
    3

    Default Struggling With Ignition Hand Converter

    Hey all,

    I can't figure out how to get back to a functional HEM2 where the "enable known whole cards" works from the converter to HEM2's .8484 version

    When I went to download like a .8078 or something like that I then lost my license for HEM2, so I rebooted the .8484 and luckily it still works for me, but I can't figure out how to BOTH get the converter to show cards && convert the files...

    Thanks in advance

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,301

    Default

    Please see this FAQ for help in resolving licensing issues:
    Hold'Em Manager 2 FAQs - Poker Software :: I Can Not Activate or Register Holdem Manager

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Jan 2018
    Posts
    3

    Default

    problem isn't the licesnse... I can't get HEM2 to convert files from the ignition hand converter enabling hole cards

    I get a bunch of errors in hand importing

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,301

    Default

    Please contact their support at support@acepokersolutions.com so they can assist you.
    Regards udbrky (Chris)

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