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  1. #1
    Senior Member
    Join Date
    Aug 2010
    Posts
    169

    Default Hud stopped working on stars

    But it's still importing games. On the table it says "Waiting for hands..." this is on pokerstars.

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,668

    Default

    Please always tell us what the site and game type are.

    Is this tournaments?

    Please update to this version
    http://www.holdemmanager.com/Downloa...AutoUpdate.exe


    Otherwise:

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

  3. #3
    Senior Member
    Join Date
    Aug 2010
    Posts
    169

    Default

    Yes it is tournaments...

  4. #4
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    27,901

    Default

    Quote Originally Posted by Kombaiyashii View Post
    Yes it is tournaments...

    Please follow the instructions above. Updating HM2 to the latest beta should solve the issues.

  5. #5
    Junior Member
    Join Date
    Dec 2017
    Posts
    1

    Default

    Quote Originally Posted by fozzy71 View Post
    Please follow the instructions above. Updating HM2 to the latest beta should solve the issues.
    Just want to mention I was having the same issue today and following the above steps fixed my issues.

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