HEM report for my last session is showing completely wrong results and rake

[APAP]

Hi!

When I look at the HEM-report from the session I played yesterday on ipoker it says that i lost 10bis(but I broke even) and raked 10x of what is the normal amount.

I run the 8464 version because of your refusal to keep the import on Microgaming in your later versions. I also got a message for about a month that IPCT-licensing is not working, but never noticed any effects on the program before yesterday.


kind regards

André

[udbrky]

What skin is it? What version is running? You can usually find it in the Help - About menu.

[APAP]

The skin is bet365. They have had a lot of problem with their software lately, so maybe its relaterad to that somehow. I know bet365 did an update to fix some major problems that have been happening in the end of last week

I run version 8464. The HEM-report seems to be correct after the strange day I described above without me doing any kind of change).

In the skewed sample I can see hands that are tracked the wrong way. Its folded to me in sb, I open and bb folds. HEM reports that as a -1bb loss for me .

[udbrky]

This issue has been documented in detail and provided to the developers to resolve.

The assigned internal issue # on this issue is HM-8912

I have added your email address to the ticket so we can notify you once we have fixed it.

[ajlotta]

same problem i think.
All amount in pot is calculate like loss amount
Is it fixed? how can i resolve? ty

[APAP]

Have you fixed it yet? The email address in my profile was a very old one, that I dont have axess to anymore. I have updated my profile now. Can you please add the new email to the ticket instead.

[udbrky]

I have added you to be notified when this is resolved.

[APAP]

Is the problem not fixed yet? Have not heard back from you.

[udbrky]

If you have not heard back, it was not resolved. There is no ETA.