HUD Disappears after install and run
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  1. #1
    Junior Member
    Join Date
    Nov 2017
    Posts
    2

    Default HUD Disappears after install and run

    Hi
    Since today i have the trial version of HEM 2. Starts good, and then, immediately HUD disappears from tables. The other thing, with table summaries and so on, is on "waiting for hands" now ??? WHY ????
    I just clicked on a player to make a note or something like this.

    The hand history folder is increasing again. Seems that HEM 2 stopped importing hands ? but why ? Thats the exact reason why i stopped using hud´s.

  2. #2
    Junior Member
    Join Date
    Nov 2017
    Posts
    2

    Default

    Jo hi
    Funny thing is, if i look in HEM2 and click on that Tournament i can watch the HANDS ?!?!? But i dont have a HUD anymore ? Crazy Funny Thing
    Really, all i can say is, it is new to my pc, the very first tournaments with that, was working fine and then disappears

    (fingers) YO ... ok sry fun

  3. #3
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    You have to tell us what the site is any time you have an issue.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

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