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  1. #1
    Junior Member
    Join Date
    Oct 2017
    Posts
    3

    Default No Room checked , no live session , no hands history

    Hello. i made a fresh installation of windows 10. now in "Site settings" my 2 rooms : Pokerstars and WInamax are not "checked" . i have some path of folders , the same in Pokerstars and WInamax but no history.
    i tried to import hands but it didn t work.

    During live session i have the HUD but when i want to choose my sit i have a message "play some hands to see where your a sit".
    and the active sessions Doesn t work. My room are in french, it was ok before .
    some ideas plz?

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,285

    Default

    Make sure they are set up. Stars needs to be in English. Hold'Em Manager 2 FAQs - Poker Software :: Supported Sites - Minimum PC Specs

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Oct 2017
    Posts
    3

    Default

    ok thanks you for the answer, i will try all of this. sorry for the double thread .

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