No Room checked , no live session , no hands history

[davebond]

Hello. i made a fresh installation of windows 10. now in "Site settings" my 2 rooms : Pokerstars and WInamax are not "checked" . i have some path of folders , the same in Pokerstars and WInamax but no history.
i tried to import hands but it didn t work.

During live session i have the HUD but when i want to choose my sit i have a message "play some hands to see where your a sit".
and the active sessions Doesn t work. My room are in french, it was ok before .
some ideas plz?

[udbrky]

Make sure they are set up. Stars needs to be in English. Hold'Em Manager 2 FAQs - Poker Software :: Supported Sites - Minimum PC Specs

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.

[davebond]

ok thanks you for the answer, i will try all of this. sorry for the double thread .

[davebond]

ok i solved my problem:
1/ i uninstalled HM2 and poker stars
2/ i deleted all directories manually and cleaning register
3/i disabled UAC control of windows 10 and rebooted computer
4/ i installed software with administrator rights
thx for help.

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.