HM2 skipping hands /or sth like this/

[AlexAlmighty]

HM has been consistently failing to refresh the hud for the right hand, but is collecting the hand in the db (its not stars anymore)
i saw recently a problem like this, i did fresh install of HM2 + pokerstars result is still the same.
halp.

[udbrky]

Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

Please also note that Play money tables are not supported.

The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.

To verify, please compare the time in the Active Sessions, or Reports' hands section to your computer clock while playing.

See this FAQ for the adjustment steps if there is a difference - Hold'Em Manager 2 FAQs - Poker Software :: Options / Hand Importing / Site Time Adjustment

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.