postgres will not connect
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  1. #1
    Member
    Join Date
    Sep 2011
    Posts
    94

    Default postgres will not connect

    hm has been working fine for a long time. today my comp shut down unexpectedly while hm was open and working. now when i open hm the postgres database will not connect.

    my windows is checked and is up to date. last update was 1 week ago
    in services secondary log-on is changed to automatic and is running. postgresql-x64-9.0 will not start from here. i get error 1053.

    in the data folder there was not a postmaster.pid file

    i have tried the reset password button and the start service button in hm

    holdem manager.exe is running as admin
    hudfuncsapp.exe is admin too

    uac control is set to never notify

    i dont use any third party anti virus and there are none installed on my comp. i have windows 10 and only use the microsoft security

    i turned off defender and the firewall and still postgres didnt start

    please help

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Did you reset the winsock? Did you try reinstalling?

    The following guide gives a step by step guide:
    Hold'Em Manager 2 FAQs - Poker Software :: Can not Connect / Failed to Start PostgreSQL

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  3. #3
    Member
    Join Date
    Sep 2011
    Posts
    94

    Default

    hi. i paid to get this fixed yesterday with premium support but my hm is still not working. can someone come back to fix it completely please

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