Serial and License
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  1. #1
    Junior Member
    Join Date
    Sep 2017
    Posts
    6

    Default Serial and License

    Hello,

    It's been a while I didn't open HM2.

    Now back in the game, HM2 asks me my serial number again (I think I never uninstalled it).

    I logged to my web HM acount to get a new one but they ask for my License key that I also lost...

    I mailed sales and support, no answers yet...

    Thank you very much for your help.

    Best regards,

    ID : 2172672

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    We already responded:

    Thank you for taking the time to contact us at Holdem Manager. When I went to look up your account I did not see a purchase ever made under this email address.

    For security reasons we can only provide technical support if you contact us from the email address that is linked to the code you are having problems with.

    If you had purchased using a different email you can log into that account to retrieve the license.

    If you could answer a few questions, it should help us in the search of the purchase.

    - Any possible other email addresses, you may have purchased the license under and your first/last name?
    - Which payment method did you use for the payment?
    - If you used a credit card do you have the last 4 digits and the name exactly as it shows up on the card?
    - If you purchased through a reseller?

    Also attach a picture of your ID/Passport so we can verify your identity.

    These should help us in the search of the license and thanks for your help in the matter.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Sep 2017
    Posts
    6

    Default

    WONDERFULL - SOLVED - YOU RE THE BEST !

    Indeed I had 2 acounts.... and the program was registered with an old email I don't use anymore !

    Found everything back !

    THANK YOU

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

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