literate-perfunctory
Poker Software
Results 1 to 4 of 4
  1. #1
    Junior Member
    Join Date
    Aug 2017
    Posts
    2

    Default HM2 Zoom Windows 10

    Hi!
    Suddenly my HUD doesn't work anymore on PokerStars Zoom table.
    HUD works fine with PokerStars normal table.
    Zoom table hands however are tracked and imported correctly (reports show them without any problems).
    I've recently upgraded my Microsoft W10 operative system; now i'm running
    Windows 10 Home
    version 1073, build 15063.502.

    I've downloaded ed installed Hold'em Manager version 2.0.0.8470, but the issue still not resolved.

    Any advice?

    Info on Pokestars software
    Client Version: PokerStars 7 (Build: 18825)
    Server Version: 1083
    Protocol Version: 1.75

    Thank you.

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,504

    Default

    Quote Originally Posted by PISTY973 View Post
    Hi!
    Suddenly my HUD doesn't work anymore on PokerStars Zoom table.
    HUD works fine with PokerStars normal table.
    Zoom table hands however are tracked and imported correctly (reports show them without any problems).
    I've recently upgraded my Microsoft W10 operative system; now i'm running
    Windows 10 Home
    version 1073, build 15063.502.

    I've downloaded ed installed Hold'em Manager version 2.0.0.8470, but the issue still not resolved.

    Any advice?

    Info on Pokestars software
    Client Version: PokerStars 7 (Build: 18825)
    Server Version: 1083
    Protocol Version: 1.75

    Thank you.
    IMPORTANT Zoom Installation Instructions:

    Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.

    On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, rename the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

    Please check all of the steps on this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How to setup Holdem Manager to run with Poker Stars Zoom Tables

    If you continue to have problems please tell us which ps.xx skin you play on, what the client/server version numbers are, and send the requested files/screenshots as instructed at the end of the Zoom setup FAQ in the link above.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Aug 2017
    Posts
    2

    Default

    Quote Originally Posted by udbrky View Post
    IMPORTANT Zoom Installation Instructions:

    Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.

    On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, rename the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

    Please check all of the steps on this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How to setup Holdem Manager to run with Poker Stars Zoom Tables

    If you continue to have problems please tell us which ps.xx skin you play on, what the client/server version numbers are, and send the requested files/screenshots as instructed at the end of the Zoom setup FAQ in the link above.

    Hi Chris, thank you for your early reply.
    I've resolved the problem doing this:
    <<
    7) Make sure these two options are enabled: HUD Settings > HUD Filters > Filter by Limits > [x] Includes hands from other limits, and [x] Mix Fast and non-Fast hands together.
    >>
    I can't remember when or how i changed that option.
    By the way, now HUD works also on zoom tables.

    Thank you very much.

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,504

    Default

    Quote Originally Posted by PISTY973 View Post
    Hi Chris, thank you for your early reply.
    I've resolved the problem doing this:
    <<
    7) Make sure these two options are enabled: HUD Settings > HUD Filters > Filter by Limits > [x] Includes hands from other limits, and [x] Mix Fast and non-Fast hands together.
    >>
    I can't remember when or how i changed that option.
    By the way, now HUD works also on zoom tables.

    Thank you very much.
    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

Similar Threads

  1. HEM2 Zoom hud not working on windows 8
    By Rdysn5 in forum General Support
    Replies: 6
    Last Post: 11-27-2013, 06:17 PM
  2. Zoom Hud on Windows XP
    By thebelief in forum General Support
    Replies: 7
    Last Post: 11-08-2013, 10:20 AM
  3. ZOOM problem, misplaced HUD windows
    By Kyhla227 in forum Releases
    Replies: 16
    Last Post: 05-15-2013, 10:21 AM
  4. No Zoom HUD (Windows XP)
    By tunaorsalmon in forum General Support
    Replies: 5
    Last Post: 04-21-2013, 05:49 PM
  5. zoom on windows 7 hud not working
    By dadude77 in forum Manager General
    Replies: 1
    Last Post: 04-26-2012, 10:07 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •