installing error

[magtune]

Hi got new laptop trying to install HM2, when i run into this on installation:
"Sorry could not install PostgreSQL"

What can I do?

[udbrky]

Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).

Which Operating System, Firewall, and Anti-Virus are you using? Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, Bitdefender, etc, 'internet security' bundles can cause communication issues between Holdem Manager and PostgreSQL.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager and we can rule out it being a security software issue:

1) Uninstall any 3rd party security software bundles completely. Disabling them never fully disables them and they will continue to prevent communication in the background.
2) Reboot your computer
3) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - Hold'Em Manager 2 FAQs - Poker Software :: Windows Firewall / Defender Problems
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender (unless you are using Windows 10, in which case it should be enabled), and add firewall exceptions for HM and SQL - Hold'Em Manager 2 FAQs - Poker Software :: Software Security Problems (Firewall)
5) Install Microsoft Security Essentials (unless you are using Windows 10) for antivirus/malware protection and update it - https://support.microsoft.com/en-us/help/14210

Please see the following guides for postgres related issues if you have further issues after installing.

When installing, you may encounter an error referring to the database initialization. If so follow this part of the FAQ below:
Hold'Em Manager 2 FAQs - Poker Software :: Can not Connect / Failed to Start PostgreSQL

For other security software see here:
Hold'Em Manager 2 FAQs - Poker Software :: Software Security Problems (Firewall)

[magtune]

Hi Chris.
Thanks for the reply.
I am using Windows 10, had Norton but uninstalled that and then Avast which worked on my last laptop. But have done all the steps you suggested now but "and add firewall exceptions for HM and SQL" since the problem is I cannot install them so cant add exceptions Restarted and still no luck. Same error. I am using the free trial version of HM2 to DL is that the one i should use? Thinking I DL that and then add the key. But might be wrong...

[udbrky]

Add the setup file to the exceptions.

Uninstall Avast. It's been causing a lot of problems lately.

There's only one version. The license controls everything.

[magtune]

Nope, did all that, added setup file for HM2 in exceptions. still same error. Should I install postgresql first ?

[magtune]

always get stuck on the palce as in first post. says this when click details;

[magtune]

Capture.PNG

this is what is ays on details at the place where it stops on installation

[udbrky]

Uninstall PostgreSQL & try the following steps:

1) Run cmd.exe as Admin (Start > Search 'cmd' > Right-Click > Run As Admin)
2) in CMD window run (type the code then hit Enter key) following command:
net user postgres /del
3) Reboot PC
4) after reboot open cmd.exe again & run following commands:
net user postgres postgrespass /add
net localgroup Administrators postgres /add
net localgroup Users postgres /delete
runas /userostgres cmd.exe

When it asks about password please input postgrespass & don`t worry if you don`t see any new symbols\inputs in cmd window. If you did all steps right then you should get new cmd window for postgres user.

5) Download PostgreSQL installer (http://get.enterprisedb.com/postgres...-1-windows.exe) & move (copy/paste) it from the \Downloads folder to C:\
6) in new cmd window for postgres user run following commands:
cd c:\
start postgresql-8.4.22-1-windows.exe

[magtune]

Bingo! Worked. You are a genius. Thank you very much!

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.