literate-perfunctory
Poker Software
Results 1 to 4 of 4
  1. #1
    Member
    Join Date
    Aug 2013
    Posts
    48

    Default Automatic tournament tag

    hi, i made many tournament TAG,one by tournament, sometimes my tourment is placed automatically in the good TAG but sometimes nothing happen and there is just the defaut tag "9-person"

    What can i do to fix it and not to have to put all my tournament manually one by one?

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    16,663

    Default

    Without knowing the site, game type, and what you've set as tags, it's impossible to answer.

    Which site or sites are you experiencing this issue with?

    Any tournament with more than 1 table (and some single table games) will require a separate Tournament Summary/History file to be imported for HM2 to properly calculate the size, places, and prizes. Without this information it is impossible for HM2 to work out the correct results. The only sites that currently write these summary files that we support right now is Pokerstars, Full Tilt, and Pacific. If your site does not write summaries, or you experience any discrepancies with the results, you will need to manually edit the results via the Reports > Tournament > Tournaments > right-click > edit - Hold'Em Manager 2 FAQs - Poker Software :: Reports / Tournaments/ Tournament/ Tournament Editor

    If you continue to have problems please zip and email the problem hand histories and tournament summaries to us using the 'Contact Support' link here - https://support.holdemmanager.com/support/product/1

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket email.
    Regards udbrky (Chris)

  3. #3
    Member
    Join Date
    Aug 2013
    Posts
    48

    Default

    -i play on pokerstars.fr
    -i created tournament tag with the same name that the tournament i play like: (THE MIDNIGHT EXPRESS, THE BIG 20€ etc)
    -but when i play, the tag is "9-persone" or nothing instead of THE MIDNIGHT EXPRESS, THE BIG 20€
    -but sometimes it's the right tag it's depend of the tournament
    Last edited by NODIX86; 05-16-2017 at 06:20 AM.

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    16,663

    Default

    Are you saving the summaries? Make sure that the tags are not competing with the other tags.
    Regards udbrky (Chris)

Similar Threads

  1. Replies: 2
    Last Post: 04-16-2013, 04:07 PM
  2. Automatic notes
    By Petre1991 in forum General Support
    Replies: 2
    Last Post: 02-06-2013, 03:32 AM
  3. Automatic Update
    By TheEdzyProjekt in forum Manager General
    Replies: 1
    Last Post: 08-27-2010, 05:35 AM
  4. Automatic option?
    By asob in forum Manager General
    Replies: 1
    Last Post: 10-09-2009, 12:40 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •