Strange error while starting
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  1. #1
    Junior Member
    Join Date
    Feb 2011
    Posts
    22

    Default Strange error while starting

    I see this window during running HM2: http://scr.hu/5jxv/e8ssn
    When I click "SEnd Error Report" i see this window: http://scr.hu/5jxv/64acu and then HM2 always turn off
    I don't know whether my report was sent.
    It's a log of error: https://www.easypaste.org/file/4ixPdaj6/log.txt?lang=pl (must click "pobierz" under the website)

    Please for help
    Last edited by Zielony2009; 05-11-2017 at 04:23 PM.

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Please try a clean install of HM2. This will preserve your database and backup your HUD and settings.

    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK

    Step 1 – Restore Default Settings:
    First try restoring your default settings, often some settings files can become corrupt and cause these issues:
    Hold'Em Manager 2 FAQs - Poker Software :: Create a Backup and restore default settings

    Step 2 – Uninstall and reinstall HM2 with Revo uninstaller:
    Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: http://www.revouninstaller.com/revo_..._download.html and there is a useful tutorial how to use it here:
    How To Use Revo Uninstaller To Completely Uninstall Programs

    Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version:
    http://www.holdemmanager.com/downloa...er_2_Setup.exe

    Please add this file to your firewall and antivirus exceptions and run it as Administrator.

    Step 3 – Follow the steps in this FAQ:
    Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    Step 4: If the default settings work, please use the FAQ in step 1 to restore your settings and test them. If the problems then return you will need to reset your settings to default again and use those going forward.

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Feb 2011
    Posts
    22

    Default

    Quote Originally Posted by udbrky View Post
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK
    How I should do it when i can't open HM2?

  4. #4
    Junior Member
    Join Date
    Feb 2011
    Posts
    22

    Default

    I made all steps, but nothing helped. I sent the ticket to the support with logs, we will see.

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