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  1. #1
    Junior Member
    Join Date
    Apr 2017
    Posts
    1

    Default Crashes before it launches

    When I double click on the icon, or right click and select run as admin, it pulls up the "Do you want to do this?" Thing, and I click yes. Then, after a moment, any winows I had open flash, like something else took the focus, and then it goes back to normal and it doesn't launch. Here is the log file:log.txt

  2. #2
    Graphics Guru fozzy71's Avatar
    Join Date
    Sep 1971
    Location
    HM Support
    Posts
    27,884

    Default

    This is most likely due to missing Windows Time Zones. Please see this FAQ and them all back - https://www.eightforums.com/tutorial...ndows-8-a.html

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well.


    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com

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