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  1. #1
    Member
    Join Date
    Nov 2008
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    64

    Default HEM permanently minimized

    Previously my HEM2 was working with no problems

    For the last 2 days however, HEM2 will not load/display properly.

    It will be shown in the taskbar like normal, but it appears to be permanently minimized. It won't maximise when i click on it.

    When I press ALT+TAB to see all open applications, HEM2 has a slot displayed, but it is just represented by an empty box - like it hadnt fully loaded up.

    Importantly, my HUD actually WORKS and I can play poker as normal, i just cant see HEM2 or interact with it.

    I installed the latest version (beta) and that didnt fix the problem. Im using windows 10.

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
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    16,493

    Default

    Click the icon in the task tray beside the clock.

    go to Settings and uncheck "minimize to task tray"
    Regards udbrky (Chris)

  3. #3
    Member
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    Nov 2008
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    Default

    I don't think that is the problem. As you can see in the screenshot below, there is no HEM2 icon in the task tray. I clicked the arrow to "show all icons".

    Then I hovered over HEM2 on the Start bar.

    Normally when you hover over it, it will display a preview of the window which is minimized.

    As you can see from the image, the preview shows that HEM2 has not fully loaded.

    This is strange because the HUD still works during play.

    HEM wont maximise.png
    Attached Images Attached Images
    Last edited by shaymalus; 04-14-2017 at 12:19 PM.

  4. #4
    Member
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    Nov 2008
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    Default

    Click on this image below to see what happens when I hover over the HEM2 icon.

    HEM2 was working 2 weeks ago when I was playing cash.

    I started playing tournaments on stars for the first time on the same day that this problem arose, which is probably just a co-incidence...?

    HEM wont maximise.png

  5. #5
    Graphics Guru fozzy71's Avatar
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    Sep 1971
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    HM Support
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    27,841

    Default

    Did you recently change your display properties or disconnect a 2nd monitor where HM2 was last displayed? Please follow this FAQ to fix the problem with windows moving off screen:
    http://www.howtogeek.com/howto/windo...eyboard-trick/

  6. #6
    Member
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    Nov 2008
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    Default

    Thank you Fozzy!

    This fixed the problem. I have 2 monitors.

  7. #7
    Graphics Guru fozzy71's Avatar
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    Sep 1971
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    HM Support
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    27,841

    Default

    You are very welcome. Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

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