Active Session not refreshing + not refreshing hands
Results 1 to 6 of 6
  1. #1
    Junior Member
    Join Date
    Jul 2013
    Posts
    6

    Default Active Session not refreshing + not refreshing hands

    Hi,

    I'm playing micro stakes zoom games on Pokerstars, while running the game and hem as admin on Win7. I encountered a couple of bugs(?)/problems. I'm not sure if this is the correct place to post since I can't tell if these things are bugs or user error.

    • Active Session Tab: the active session tab only refreshes when switching tabs back and forth; the refresh button doesn't work
    • Active Session Tab: hands in the active session tab won't update after some point at all
    • General: the time of when the hand was played is one hour off, even though my PC and the pokersite run on correct time


    These things are only mild annoyances. If you have suggestions on fixing any of the above mention issues, I'd be glad to try them.

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.

    To verify, please compare the time in the Active Sessions, or Reports' hands section to your computer clock while playing.

    See this FAQ for the adjustment steps if there is a difference - Hold'Em Manager 2 FAQs - Poker Software :: Options / Hand Importing / Site Time Adjustment
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Jul 2013
    Posts
    6

    Default

    Brilliant! Everything works fine now.

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

  5. #5
    Junior Member
    Join Date
    Jul 2013
    Posts
    6

    Default

    Ahh where are my manners... Thanks for your quick reply and doing such a great job! HM2 has exemplary support staff

  6. #6
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    No worries, we were just acknowledging it was cleared up.
    Regards udbrky (Chris)

Similar Threads

  1. Active Session Gragh not refreshing
    By Cool3ru in forum General Support
    Replies: 1
    Last Post: 03-05-2013, 10:22 PM
  2. Active Session Not Refreshing
    By nycn in forum Bug Reports
    Replies: 2
    Last Post: 04-22-2012, 10:09 AM
  3. Replies: 0
    Last Post: 03-27-2012, 12:57 PM
  4. Replies: 4
    Last Post: 01-25-2012, 08:19 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •