Pkr

[No_Limits]

Hey has anything been done towards fixing the problems since PKR joined microgaming? Hands are still not importing properly and HUD only works when it feels like it.

[udbrky]

Did you make sure it was set up correctly? Hold'Em Manager 2 FAQs - Poker Software :: Microgaming - Prima

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

Please reproduce the problem and:
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[No_Limits]

I have sent all the info requested. Thanks.

[No_Limits]

Any progress with these issues?

[fozzy71]

Any progress with these issues?

I'm sorry for the delay. Your ticket is waiting to be reviewed by our QA/Testing Manager but we are a bit backed up in various tasks because of the HM3 Alpha release and additional work load it has created. I will be discussing this and other issues waiting on him later this week.