HUD doesn´t refresh on Twister tables

[elibito]

Hi. HUD doesn´t appear or refresh on Twister tables. When I enter the table I only see the HUD menu saying "waiting for hands". I have to stop an restart manually the HUD at HM2 in order to appear, but in that case the HUD doesn´t refresh hands. I have to stop an restart the HUD every time in order to refresh it. (Both programs in admin mode, time offset ok, import hands ok, HM2 last versión, etc, etc.). Thanks in advance for assitance

[maXXmilian]

Known issue for months now. You gotta wait till they fix that.

[udbrky]

Please update to this version
http://www.holdemmanager.com/Downloa...AutoUpdate.exe

Many Ipoker 'beta' clients have made changes to the hand histories that are not in line with rest of the Ipoker Network. We are waiting on Ipoker to release final changes to their hand history format before we can properly support it. If you can still download their 'classic' client from their site, instead of their new 'beta' client, it should work as it used to.

Uninstall Ipoker, deleting the settings.

Then re-install it, right-clicking the setup file and running as administrator. This will keep it from creating a hand history folder that it cannot write hands to.

Add the folder in Site setup. Hold'Em Manager 2 FAQs - Poker Software :: iPoker Setup

Please see this FAQ on how to use table finder Hold'Em Manager 2 FAQs - Poker Software :: How is Table Finder utilized if the HUD does not appear?

If you continue to have problems please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - Hold'Em Manager 2 FAQs - Poker Software :: What can be done if the HUD does not work?

Alternatively you can use our Priority Support Tool via the 'Contact Support' link here - https://support.holdemmanager.com/support/category/1/93 - which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it look for the 'Heads-Up Display (HUD) Issues' topic. Requests via the priority support tool receive higher priority than normal emails.