import reading issue

[surfsk869]

so i just clean installed my OS and saved my carbon hh database. upon trying to import the old database onto the new HEM i was informed of thousands of import errors. as you can imagine none of these hh were understoon by HEM

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as you can see the HH text is quite odd. do you know of any resolution to this issue. thank you.

[udbrky]

This is the standard Merge XML.

The file names look odd. They're not the standard Merge HH. Where are these hands from?

[surfsk869]

this is from Carbon poker. it may be worth noting that the folder the HH were in were zipped and unzipped when changing computers. any advice?

[fozzy71]

These files were in your \HM2Archive folder, you zipped them to transfer them, then unzipped them before importing the unzipped files? We can't import zips obv.

Please try to vacuum/analyze and reindex your database - Hold'Em Manager 2 FAQs - Poker Software :: Database Manager (Ribbon)

If you continue to have problems, try the following:

Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - Hold'Em Manager 2 FAQs - Poker Software :: How to create a new database and import previously played hands

If the new database seems to work properly, it sounds like your database might be corrupt. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary.

Here is a FAQ explaining how to backup your database and all settings in one easy step - Hold'Em Manager 2 FAQs - Poker Software :: How does Backup and Restore Database, Settings and HUD configs work?

If you continue to have problems please zip and email the problem hand histories, with a link to this thread and your forum name, to us using the 'Contact Support' link.

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth e.g C:\HM2Archive\2009\07\31 or if it was auto-imported with v7283+ it would be in C:\HM2Archive\SiteName\YYYY\MM\DD.

When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then 'copy public link' and paste the download link directly into the support ticket via the 'Contact Support' and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.