ACR waiting for hands
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  1. #1
    Junior Member
    Join Date
    Sep 2014
    Posts
    12

    Default ACR waiting for hands

    When playing on ACR for whatever reason some tables are always "waiting for hands" usually 1 out of 4 tables. I got to the table finder and set the HUD to the table but when I switch tables the hud wont update. It sticks to the old table players stats. Also in 6 max I NEVER got the option to pick my hud. I always get the default hud. Help Please. You will see in m picture the upper right tables is stuck waiting for hands and isn't importing hands. Seems to be on all the OSS V tables
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    Last edited by xKingsfullx; 12-03-2015 at 04:50 PM.

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    This happens anytime a site runs these special/new series.

    Please see this FAQ on how to use table finder Hold'Em Manager 2 FAQs - Poker Software :: How is Table Finder utilized if the HUD does not appear?

    If you continue to have problems there is nothing we can do to solve it before the series ends in most cases but if you can send us a set of logs/files we can at least look at them and maybe get a ticket created for trying to add support in the future though in most of these cases if we were to add support for this series now it would not make the HUD work automatically the next time they run a similar series:

    Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

    Please zip and email the requested files via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
    Regards udbrky (Chris)

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