WPN. Reg cash and tournies working, not OSS tournies though
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  1. #1
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    Default WPN. Reg cash and tournies working, not OSS tournies though

    I'm not sure why this would be. Anyone else having problem?

  2. #2
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    Default

    I cant even find the table finder anymore, where is that at?

  3. #3
    *** HM3! *** fozzy71's Avatar
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    Default

    This happens anytime a site runs these special/new series.

    Please see this FAQ on how to use table finder Hold'Em Manager 2 FAQs - Poker Software :: How is Table Finder utilized if the HUD does not appear?

    If you continue to have problems there is nothing we can do to solve it before the series ends in most cases but if you can send us a set of logs/files we can at least look at them and maybe get a ticket created for trying to add support in the future though in most of these cases if we were to add support for this series now it would not make the HUD work automatically the next time they run a similar series:

    Please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and zip/attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

    Please zip and email the requested files via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

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