Initial Zoom HUD Problem turned into unable to open Pokerstars at all...
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  1. #1
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    Default Initial Zoom HUD Problem turned into unable to open Pokerstars at all...

    As title says, everything seemed to be properly setup with all settings, latest update, handhistory being saved to computer/importing, english set in client, time, etc.
    Here's what my table looked like: LINK
    So I used tried to update PostgreSQL from 8.4 to 9.3, obviously didnt work out.
    Read another thread with a similiar problem, download and change audit files in Pokerstars folder, tried that aswell. Guess what?
    Now i can't even start the client as it says connecting for 0.1 sec and then closes.
    Last hours has been a real headache, from a "minor" HUD problem to not being able to play at all, i've used HM 1 and 2 for ages but holymoly, whats going on..
    Would appreciate if someone would help me out with a teamviewer session, if you're doing that nowadays.

    Thanks.

  2. #2
    You're out! udbrky's Avatar
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    I looked at the HUD report that you had sent in. Please remember that that inbox is unmonitored as the FAQ says. So you'll need to email us any time you send one in.

    There are lots of unsupported hands in the site folders - blackjack/roulette, stud, and more. *Note that we do not support play money hands so you must test/play real money hands when using HM2 - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands

    Afterwards, please fix the database by using these steps:

    Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/ques...29#maintenance

    If you continue to have problems, try the following:

    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands

    If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above.
    Regards udbrky (Chris)

  3. #3
    You're out! udbrky's Avatar
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    Regarding the Stars client:

    1) Make sure Update and stars.exe are both running as administrator.

    2) Does it open from the installation folder?

    If so, delete the shortcut on the desktop and create a new one - right-click the exe file and use create shortcut.
    Regards udbrky (Chris)

  4. #4
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    Quote Originally Posted by udbrky View Post
    I looked at the HUD report that you had sent in. Please remember that that inbox is unmonitored as the FAQ says. So you'll need to email us any time you send one in.

    There are lots of unsupported hands in the site folders - blackjack/roulette, stud, and more. *Note that we do not support play money hands so you must test/play real money hands when using HM2 - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands

    Afterwards, please fix the database by using these steps:

    Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/ques...29#maintenance

    If you continue to have problems, try the following:

    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands

    If the new database seems to work properly, it sounds like your database might be corrupt. Please continue to use the new database and import the rest of your hands using the steps above.
    Tried all of the above, it still doesn't work.
    Weird thing is, sometimes when i 'Observe' a Zoom table the HUD pops up, showing wrong stats/names etc, but it at least appears 1 out of 5 times.

    Thanks for your reply.

  5. #5
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    I just deleted the audit file from folder, then I could open the Pokerstars client again.
    Thanks for your reply.

  6. #6
    You're out! udbrky's Avatar
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    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Regards udbrky (Chris)

  7. #7
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    Quote Originally Posted by udbrky View Post
    You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.
    Ehm, so yeah I can open Pokerstars now.
    My HUD isn't working...

  8. #8
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by Carlden View Post
    Ehm, so yeah I can open Pokerstars now.
    My HUD isn't working...
    Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.

    Please check all of the steps on this FAQ - http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables

    If you continue to have problems please send the requested files/screenshots as instructed at the end of the FAQ in the link above.

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