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  1. #281
    Junior Member
    Join Date
    Feb 2018
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    1

    Default

    Hello,

    I'm having trouble downloading the 8486 build. The provided link http://www.holdemmanager.com/Downloa...AutoUpdate.exe
    doesn't seem to open or launch anything. It says This site canít be reached edgecdn.holdemmanager.com took too long to respond.
    Same thing happens when I try to download any earlier version, even the trial. The download never starts.
    When I try updating within HM2 it says Unable to connect to remote server

    What could be the problem here?
    I tried disabling the firewall and even deleted my antivirus software, still the same error.
    My current version of HM2 was installed in Windows 8, but I have since upgraded to Windows 10.

    Thank you.
    Kind regards.

  2. #282
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,240

    Default

    Please see this section of the Windows FAQ and reset your Winsock Adapter - Hold'Em Manager 2 FAQs - Poker Software :: How to repair Windows files

    If you continue to have problems, please reproduce the problem and zip/attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    Please see this FAQ for more information:
    Hold'Em Manager 2 FAQs - Poker Software :: I Can Not Activate or Register Holdem Manager
    Regards udbrky (Chris)

  3. #283
    Junior Member
    Join Date
    Mar 2018
    Posts
    2

    Default

    Found a solution to my problem, pls delete this post!
    Last edited by awoken; 03-11-2018 at 11:56 PM.

  4. #284
    Junior Member
    Join Date
    Mar 2018
    Posts
    1

    Default

    My Holdem manager 2 has stopped working. When I click the icon to start it up, the loading screen appears, disappears and then while the program appears to be running on the taskbar and in the task manager, the application is passive and the window does not appear even when clicked. I already went through all of these steps:

    Hold'Em Manager 2 FAQs - Poker Software :: Can not Connect / Failed to Start PostgreSQL

    And after they didn't help, I uninstalled and reinstalled both PostreSQL and HEM2. The problem persists, please help.

  5. #285
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,240

    Default

    It shows in the task tray? Click it, go to Settings, undo "minimize to task tray"]

    It could be off the screen. Please follow this FAQ to fix the problem with windows moving off screen:
    http://www.howtogeek.com/howto/windo...eyboard-trick/

    Please see this FAQ to fix Windows problems - Hold'Em Manager 2 FAQs - Poker Software :: How to repair Windows files

    Please try a clean install of HM2. This will preserve your database and backup your HUD and settings.

    1) Export any custom HUD configs.
    2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK

    Step 1 – Restore Default Settings:
    First try restoring your default settings, often some settings files can become corrupt and cause these issues:
    Hold'Em Manager 2 FAQs - Poker Software :: Create a Backup and restore default settings

    Step 2 – Uninstall and reinstall HM2 with Revo uninstaller:
    Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: http://www.revouninstaller.com/revo_..._download.html and there is a useful tutorial how to use it here:
    http://www.guidingtech.com/457/revo-uninstaller/

    Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version:
    http://www.holdemmanager.com/downloa...er_2_Setup.exe

    Please add this file to your firewall and antivirus exceptions and run it as Administrator.

    Step 3 – Follow the steps in this FAQ:
    Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    Step 4: If the default settings work, please use the FAQ in step 1 to restore your settings and test them. If the problems then return you will need to reset your settings to default again and use those going forward.

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel > System & Security > Administrative Tools or Start > Search > 'Event Viewer') > Windows Logs > Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click > 'copy public link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  6. #286
    Junior Member
    Join Date
    Apr 2018
    Posts
    2

    Default

    Hello!
    I'm having trouble with hm2 and windows 10. My hm2 is crashing at the start, it only shows the loading image and then crash without show any error message. I've tried all the steps above and nothing seens to work, the problem persists. Can you help me?

  7. #287
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,240

    Default

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

  8. #288
    Junior Member
    Join Date
    Apr 2018
    Posts
    2

    Default

    the windows log files as asked.. I couldn't copy the hm2 files, it show an error.

  9. #289
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,240

    Default

    Don't attach your logs folder in the forums ever. It has your license in it. Please note that we said to create a ticket and send it in. Do that each time.

    Actually, it wasn't attached. The title looked like it was.

    Please see this FAQ to fix Windows problems - Hold'Em Manager 2 FAQs - Poker Software :: How to repair Windows files

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

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