Active session (Past sessions showing in multiple session)
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  1. #1
    Senior Member
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    Default Active session (Past sessions showing in multiple session)

    Hi,

    I've created a thread about this problem not long ago.
    In settings>General settings> Session timeout is set to Hour 1 and Min 10.
    Some days when I play early in the morning and do not close hm2 or PS and play later in the evening this problem happens.


    Thanks for your help.
    Last edited by gure90306; 05-25-2015 at 10:41 PM.

  2. #2
    *** HM3! *** fozzy71's Avatar
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    Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

  3. #3
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    Quote Originally Posted by fozzy71 View Post
    Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment
    Hi,

    I believe the time stamp in the reports matches my local windows clock.
    I don't know why is this happening.


    Thanks in advance.

  4. #4
    You're out! udbrky's Avatar
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    Please check and verify.

    The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.

    To verify, please compare the time in the Active Sessions, or Reports' hands section to your computer clock while playing.

    See this FAQ for the adjustment steps if there is a difference - http://hm2faq.holdemmanager.com/ques...ime+Adjustment
    Regards udbrky (Chris)

  5. #5
    Senior Member
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    Default Active session (Past sessions showing in multiple session)

    Quote Originally Posted by udbrky View Post
    Please check and verify.

    The automatic Site Time Adjustment will read from the site's server. If you adjust the lobby clock settings, on some sites, it could cause the Time column for the hands in the Reports to be off.

    To verify, please compare the time in the Active Sessions, or Reports' hands section to your computer clock while playing.

    See this FAQ for the adjustment steps if there is a difference - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

    Hi,


    So What do I need to do exactly to get the sessions that show in 2 session to show in one?
    I just started my session and is showing the time correctly 5:24am on PS and 5:24am on HM2 Active session.



    Thanks in advance.

  6. #6
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by gure90306 View Post
    Hi,


    So What do I need to do exactly to get the sessions that show in 2 session to show in one?
    I just started my session and is showing the time correctly 5:24am on PS and 5:24am on HM2 Active session.



    Thanks in advance.
    It should do it automatically for future sessions if the time is correct now. If you want to fix previous sessions you would need to create a new database and import the original hands now that the time is correct.

    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands

    If the new database seems to work properly, it sounds like your database might be corrupt. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary.

    Here is a FAQ explaining how to backup your database and all settings in one easy step - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F

    If none of the above steps helped please zip and email the problem hand histories. If you have a large sample just send us a small sample which you can reproduce the problems with. Please include a link to the relevant thread if you posted this in the forums and send it to hm2support@holdemmanager.com

    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with v7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.

    When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

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