HM2 Hands import very slow on a i7-4790k, 16gb ddr3 + ssd build

[zeneil]

Just like what the title says. So far it's at 3hands/second. See link for reference.

Gyazo - 7147429119b25d0dc394292d6302a326.png

It was going 500++ hands / second on an earlier import. Then when I reimported another set of hands that's the speed I've been getting for some reason. Already restarted the computer and disabled all AV and firewall softwares. This is a new computer and I never had this problem with my laptop. I was always getting 300++ on my laptop with the same SSD's I am using now on a new desktop.

[fozzy71]

Which site/games are the hands from? Are they your hands or mined hands?

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'DBControlPanel' and [x] 'Import' options and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.

You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested file to hm2support@holdemmanager.com with a link to this thread and your forum name.

[zeneil]

Which site/games are the hands from? Are they your hands or mined hands?

If you continue to have problems:

Please enable the Settings > Feature Logging > [x] 'DBControlPanel' and [x] 'Import' options and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.

You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and attach your \HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested file to hm2support@holdemmanager.com with a link to this thread and your forum name.

Email sent Fozzy! Thanks.

[zeneil]

Oh I would also like to add that the hud doesn't seem to load properly during play and it's all over the place although auto center is off and I followed my preferred seating setup in PokerStars client already.

[fozzy71]

Email sent Fozzy! Thanks.

I just reviewed your log files and sent some more suggestions.

Oh I would also like to add that the hud doesn't seem to load properly during play and it's all over the place although auto center is off and I followed my preferred seating setup in PokerStars client already.

Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK

1) Open one Table only and ensure at least 1 hand has imported before moving to step 2.
2) Move the stats with the Arrow Buttons (< >) on the Table Averages HUD to rotate your HUD to the correct position.
3) Now you can open more tables and it should be automatically configured. Let at least 1 hand import before changing anything as this is needed to gather the correct positions.

Please check this FAQ if you play at pokerstars - http://hm2faq.holdemmanager.com/ques...For+PokerStars - and make sure it is set the same in all/any installed PokerStars clients if you have more than 1 ps.xx client installed.

If you have any difficulty following the above method with the arrow buttons you can set the positions manually as explained here - http://hm2faq.holdemmanager.com/ques...1/Site+Setup#5

If you continue to have problems:

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK
3) Manually reset your Site Setup > Seating Preferences > for your site/seats and any other HUD Settings you had personalized.

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again. If the problem returns after importing the custom HUD then you know that config is corrupted and you will need to delete it and rebuild it from scratch or import an older backup of that HUD config that was created before the corruption.

http://hm2faq.holdemmanager.com/ques...rashing+Issues

[zeneil]

I just reviewed your log files and sent some more suggestions.



Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] Panel Positions > OK

1) Open one Table only and ensure at least 1 hand has imported before moving to step 2.
2) Move the stats with the Arrow Buttons (< >) on the Table Averages HUD to rotate your HUD to the correct position.
3) Now you can open more tables and it should be automatically configured. Let at least 1 hand import before changing anything as this is needed to gather the correct positions.

Please check this FAQ if you play at pokerstars - http://hm2faq.holdemmanager.com/ques...For+PokerStars - and make sure it is set the same in all/any installed PokerStars clients if you have more than 1 ps.xx client installed.

If you have any difficulty following the above method with the arrow buttons you can set the positions manually as explained here - http://hm2faq.holdemmanager.com/ques...1/Site+Setup#5

If you continue to have problems:

1) Export any custom HUD configs.
2) Open the HM2 > HUD Settings > HUD Designer menu > Click 'Reset' > [x] All Configs > OK
3) Manually reset your Site Setup > Seating Preferences > for your site/seats and any other HUD Settings you had personalized.

Try to reproduce the problem using the default HUD/settings. If it works properly you can try importing your customized HUD again. If the problem returns after importing the custom HUD then you know that config is corrupted and you will need to delete it and rebuild it from scratch or import an older backup of that HUD config that was created before the corruption.

http://hm2faq.holdemmanager.com/ques...rashing+Issues

I did that and it works fine on some tables and on some the HUD is still messed up and another issue is the hud doesn't seem to load on newer tables. I have to STOP then START the hud again for it to load but the hud position will be all messed up.

[fozzy71]

I did that and it works fine on some tables and on some the HUD is still messed up and another issue is the hud doesn't seem to load on newer tables. I have to STOP then START the hud again for it to load but the hud position will be all messed up.

Even after resetting your HUD and using the default HUD?

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

[zeneil]

Even after resetting your HUD and using the default HUD?

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

With all the above information we should be able to narrow down what is causing the issue, if all the information is not included we will need to email you again to request it.

Please zip and email the requested files to hm2support@holdemmanager.com and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.

I solved it already. For some reason the auto detect of the hand history folder option was not working properly. Had to manually input the location and since then it's been working fine. Thanks anyway.

[udbrky]

You are very welcome. Thank you for letting us know it solved your problems. It helps us when crafting future replies to other customers with similar problems.

Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.