HUD not working on Everest.com
Results 1 to 4 of 4
  1. #1
    Member
    Join Date
    Sep 2011
    Posts
    56

    Default HUD not working on Everest.com

    Hello,

    The hud is not showing up on everest.com although i did check the "store hand history locally" option in the settings tab of the software. I cannot find the Hand History folder in the C disk ..

    If you can help that'd be great
    Thank
    Ben

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    The possible hand history folder locations for ipoker skins is explained here - http://hm2faq.holdemmanager.com/ques...2/iPoker+Setup

    Make sure your site is configured to save hands and that HM2 is setup to auto import those hands - http://hm2faq.holdemmanager.com/ques...20Setup%20Info

    *Note that we do not support play money hands so you must test/play real money hands when using HM2 - http://hm2faq.holdemmanager.com/ques...ay+Money+Hands

    Make sure the poker client and hand histories are both in English. If it is not, you need to change it in the Lobby Options or reinstall the software and choose English.

    Make sure that the Site Time Adjustment is properly configured such that the Time Stamp in the Reports for the hand matches your local windows clock time - http://hm2faq.holdemmanager.com/ques...ime+Adjustment

    If you continue to have problems:

    Please follow the instructions in the following FAQ and reply back with the answers to the 12 questions in that FAQ. Those answers should help us quickly identify your issue, skipping questions will just mean we have to ask again in the next email and will delay the resolution of the issue - http://hm2faq.holdemmanager.com/ques...es+not+work%3F

    Alternatively you can use our Priority Support Tool which often resolves the issue and it will ask you relevant questions and at the end it will forward us the answers if you couldn't resolve it - Login to Holdem Manager - look for the 'HUD is not working' topic. Requests via the priority support tool receive higher priority than normal emails.

  3. #3
    Member
    Join Date
    Sep 2011
    Posts
    56

    Default Hud not working on everest.com

    okay thank you !
    i found the folder ! it was here: C:\Users\Benj\AppData\Local\VirtualStore\Program Files (x86)\Everest Poker

    So weird, but it works

  4. #4
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,803

    Default

    Quote Originally Posted by Flowers View Post
    okay thank you !
    i found the folder ! it was here: C:\Users\Benj\AppData\Local\VirtualStore\Program Files (x86)\Everest Poker

    So weird, but it works
    You are very welcome. Thank you for letting us know where you found it. It helps us when crafting future replies to other customers with similar problems. I will probably add it to the FAQ later today.

    Good luck at the tables. If you have any further questions or problems do not hesitate to ask us.

Similar Threads

  1. HUD Not working on everest.fr
    By Titouni in forum Manager General
    Replies: 2
    Last Post: 03-08-2012, 08:19 PM
  2. HuD not working with everest.fr
    By sgoerl in forum Manager General
    Replies: 2
    Last Post: 10-29-2010, 09:26 PM
  3. 1.11.03 not working with Everest
    By Pokergin in forum Releases
    Replies: 8
    Last Post: 07-28-2010, 11:16 AM
  4. HUD not working with everest.fr
    By thrandria in forum Manager General
    Replies: 2
    Last Post: 07-04-2010, 02:56 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •