HEM2 performance degrading to critical levels

[mjackson]

I have around a 1.5 million hand db. HEM2's performance over the last few months has been progressively degrading. It is now at the point where I am being forced to task manage restart as often as every 50 hands played. It is a serious problem, it causes mistakes, eats blinds, distracts and interrupts the continuity of play not to mention the serious overall time costs. The program is also lagging frequently. What can I do about this?

[fozzy71]

I have around a 1.5 million hand db. HEM2's performance over the last few months has been progressively degrading. It is now at the point where I am being forced to task manage restart as often as every 50 hands played. It is a serious problem, it causes mistakes, eats blinds, distracts and interrupts the continuity of play not to mention the serious overall time costs. The program is also lagging frequently. What can I do about this?

I'm really sorry and I know there is nothing more frustrating than having issues like this when trying to play. I hope i can help you resolve this quickly.


What is your hard drive model, RAM and CPU? You can find this in your Control Panel - System - Device Manager. Sometimes lower spec PC's can contribute to lagging but that is not to say we can't still improve it further.


Are you running Notecaddy also and do you have many definitions or use any of the NC Edge or NC Advantage packages? Those can also have an impact on large database with large definitions.
If you do I would suggest reading this thread which will help improve the performance when using NC:
NoteCaddy speed improvement - Assaultware Wiki


In the meantime while you reply with those details I have a couple of things you can try that will improve the performance of your PC in general and may help if this scanning is the cause of the issues you're seeing.


Please check these 2 FAQs and try all the steps there to see if they help:
- http://hm2faq.holdemmanager.com/ques...%28Firewall%29 - Resolves issues where security software continually try to scan files and processes which can slow down your PC
- http://hm2faq.holdemmanager.com/ques...rts+%26+HUD%29 - General tips and solutions for performance issues


A few other things you could try to see if it helps when playing:
- Does it help you disable the Options > Settings > General Settings > Miscellaneous > [ ] 'Automatically Refresh' option and restart HM2?
- Try leaving HM2 on the 'Home' tab when playing.
- Try picking a villain in the reports that only has a few hands in your database instead of your hero and restart HM2.
- Try creating a new smaller database with just hands from the past 1 or 2 months to use when playing - http://hm2faq.holdemmanager.com/ques...y+played+hands


If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your new \HM2logs folder -
http://hm2faq.holdemmanager.com/ques...ger+Support%3F