Hud Zoom in .es does not Work at NL5 and NL25

[Hectorino78]

At HM2 version 2.0.0.8247
Zomm hud does not work at NL5 and NL25 level.

[fozzy71]

This issue has been documented in detail and provided to the developers to resolve.


The assigned internal ticket # on this issue is HM-6930: PokerStars.es - Zoom HUD doesnt work on tables with weird characters


Your email address was added to the ticket already so we can notify you once we have fixed it.

We need some clarification on this and some fresh log files with the latest builds. We sent the following email (in italics below) to you and everyone on the ticket but you have not replied yet with the requested information. We need as many logs as possible to make sure our developers can fix this properly in a future update:

Original Message
----------------
Subject: HM-6930 PokerStars.es - Zoom HUD doesnt work on tables with weird characters
From: hm2support@holdemmanager.com
To: <xxxxxxxx>
Date: 2014-11-24 10:52:24

Hello,

Our testers are unable to reproduce this problem and the last set of log files we have attached to this bug ticket are from a few HM2 updates ago so we are asking everyone on the ticket that is still experiencing problems to send us a new set of log files so we can try and get this issue resolved.


Please update to the latest version - http://www.holdemmanager.com/downloa...r_2_Update.exe

Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - http://hm2faq.holdemmanager.com/ques...ging#startmenu

Please reproduce the problem and:
- Use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool
- Attach a screen shot of the table/desktop
- Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
- Save a copy of the original Hand history for the table with the issue
- Close HM2 and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested files to hm2support@holdemmanager.com with a link to this thread and your forum name.