Just joined wsop skin today , but there is no hud, hands will not import manually, nothing in reports,
Using hem 2.0.0.8100
Hud works fine on other 888 skins.
Just joined wsop skin today , but there is no hud, hands will not import manually, nothing in reports,
Using hem 2.0.0.8100
Hud works fine on other 888 skins.
This is a known issue. It has been documented in detail and provided to the developers to resolve. The assigned internal ticket # on this issue is HM-8340. I have added your email address to the ticket and you will be notified when there is a resolution.
I've added your email address to the bug ticket, so you'll be automatically notified when it is fixed
Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.
If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here
Please add me to this list as well, I've uninstalled the app for now.
Also, I just registered for a 30 day trial, which obviously I won't be able to use. It would be nice to have this reset if possible so I still have a trial once things are working.
This was fixed in v8219+.
Please update to the latest version - http://www.holdemmanager.com/downloa...r_2_Update.exe
Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/ques...29#maintenance
If you continue to have problems, try the following:
Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands
If the new database seems to work properly, it sounds like your database might be corrupt. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary.
Here is a FAQ explaining how to backup your database and all settings in one easy step - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F
If none of the above steps helped please zip and email the problem hand histories. If you have a large sample just send us a small sample which you can reproduce the problems with. Please include a link to the relevant thread if you posted this in the forums and send it to hm2support@holdemmanager.com
All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with v7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.
When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.