no hud on wsop (888 skin)
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  1. #1
    Member
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    Feb 2011
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    95

    Default no hud on wsop (888 skin)

    Just joined wsop skin today , but there is no hud, hands will not import manually, nothing in reports,
    Using hem 2.0.0.8100
    Hud works fine on other 888 skins.

  2. #2
    Team HM2 HM2Nick's Avatar
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    May 2014
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    70

    Default

    This is a known issue. It has been documented in detail and provided to the developers to resolve. The assigned internal ticket # on this issue is HM-8340. I have added your email address to the ticket and you will be notified when there is a resolution.

  3. #3
    Junior Member
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    Sep 2009
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    1

    Default

    Quote Originally Posted by HM2Nick View Post
    This is a known issue. It has been documented in detail and provided to the developers to resolve. The assigned internal ticket # on this issue is HM-8340. I have added your email address to the ticket and you will be notified when there is a resolution.
    Hi, can you please add my email address to this ticket as well?

    Thanks

  4. #4
    HM Support Patvs's Avatar
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    Feb 2009
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    Default

    I've added your email address to the bug ticket, so you'll be automatically notified when it is fixed
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5
    Junior Member
    Join Date
    Nov 2014
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    1

    Default

    Please add me to this list as well, I've uninstalled the app for now.

    Also, I just registered for a 30 day trial, which obviously I won't be able to use. It would be nice to have this reset if possible so I still have a trial once things are working.

  6. #6
    *** HM3! *** fozzy71's Avatar
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    Quote Originally Posted by crweaks23 View Post
    Please add me to this list as well, I've uninstalled the app for now.

    Also, I just registered for a 30 day trial, which obviously I won't be able to use. It would be nice to have this reset if possible so I still have a trial once things are working.
    This was fixed in v8219+.

    Please update to the latest version - http://www.holdemmanager.com/downloa...r_2_Update.exe

    Please try to vacuum/analyze and reindex your database - http://hm2faq.holdemmanager.com/ques...29#maintenance


    If you continue to have problems, try the following:
    Try creating a new DataBase and import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...y+played+hands


    If the new database seems to work properly, it sounds like your database might be corrupt. This is why regular backups are a good idea. If your database becomes corrupt you can restore a backup and only have to import the most recent hands (that were played after the backup was created) and edit any tournament results if necessary.


    Here is a FAQ explaining how to backup your database and all settings in one easy step - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F


    If none of the above steps helped please zip and email the problem hand histories. If you have a large sample just send us a small sample which you can reproduce the problems with. Please include a link to the relevant thread if you posted this in the forums and send it to hm2support@holdemmanager.com


    All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with v7283+ it would be in \HM2Archive\SiteName\YYYY\MM\DD.


    When sending any hand history files please zip them (right-click > send to > compressed folder) before attaching them to an email. If the attachment is too big to attach to an email please upload them to a file hosting site like dropbox or filedropper and send us the download link.

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