How to get HEM onto a new computer

[Xinbama]

Hi

So my old computer with hem2 on it has crashed and I will be unable to use it again. I understand all my hands will be gone. but I just need the software on my new computer.
Any help would be much appreciated.


Thanks

[udbrky]

Please install this version:

http://www.holdemmanager.com/Downloa...ager2Setup.exe

After downloading, you should right-click the file, go to properties and click unblock. Then, right click the file and run as administrator.

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

http://hm2faq.holdemmanager.com/ques...ger+Support%3F

[Xinbama]

Perfect. Thanks you all sorted

[udbrky]

Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.

Our download link is always available in support - downloads.

[Xinbama]

Hi Chris or anyone that can help.
Im currently abroad and wondering if its possible the to get my hem2 onto my laptop (Mac) and keep it on my desktop at home.

Thanks

[udbrky]

A determination on the future of Mac for HM2 will be made after the HM Cloud launch. We are going to first evaluate the Mac for HM Cloud Alpha which will soon be released. If you want to use HM2 on a MAC you will need to use something like Parallels or BootCamp so you can install Windows for playing poker.

Your HM2 license is valid on two computers that you own. If you receive the message "there are no more activations available", you can reset your code.
For the steps to reset your Holdem Manager code please see this FAQ: http://hm2faq.holdemmanager.com/ques...ager#resetCode

If you continue to have problems we need you to send us the HoldemManager.Licensing.log file in the \AppData\Roaming\HoldemManager folder as explained in the last steps under 'Contact Support'.

Please see this FAQ to transfer/backup data:

http://hm2faq.holdemmanager.com/ques...dem+Manager%3F

This will ensure that you have your hand histories and HUD saved to import into a new computer, and as a backup to restore in case of an emergency.

Is there something else that you are having trouble with?