Alias not working
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  1. #1
    Senior Member
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    Default Alias not working

    hI

    A fellow of pokerstrategy.fr has the problem that her alias is not working:

    On Pokerstars :



    On Betclic :



    The alias is however not taking in account of Betclic :



    Her alias has Pokerstars and Betclic however:



    In Sessions by Day, however, the total is correct but the number of the minutes is not exact :
    In reality, that was the same session (37mn on Pokerstars and 34mn on Betclic AT THE SAME TIME in total ]37 minutes.




    Can you explain this?

  2. #2
    HM Support Patvs's Avatar
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    Default

    The active session, doesn't take the alias into account.
    It sees each client as a separate 'session' and can't group them.
    You'll have to use the Reports tab, to see the combined results.


    The 'running' time in reports: do both clients have proper time adjustment settings?: http://hm2faq.holdemmanager.com/ques...TimeAdjustment

    So the hands played at PokerStars and Betclic have an overlapping time stamp, both played within this exact 37 minute range?
    Because daylight saving time kicked in today for some countries, which changed the PokerStars clock.
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  3. #3
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    Default

    Hi

    Here the details about time adjustment. They seem correct to me:

    Le réglages horaires sont normalement synchronisés sur la France (je mets la capture de ce que j'ai sur Pokerstars et Betclic (iPoker) :



    To the session:

    37mn on Pokerstars and 34mn sur Betclic at the same time. In total 37 minutes. The difference comes from waiting tables on one room or left a little earlier on the other.

  4. #4
    HM Support Patvs's Avatar
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    Default

    Try auto detect on PokerStars for the time adjustment settings.
    It changed from 6 to 5 hours on my computer, due to the daylight savings time.
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