Pokerstars zoom hud not working

[EpicDOnk]

hi,

i tried for over 20 hours now to fix my zoom hud and its still not working, i start to tilt.

The stats etc are working fine but the hud is on the wrong places all the time, i already searched for ages in this forum and tried every solution.

Please don’t tell me to send you any file or to change my preferred seat settings or to change something in the firewall or to download a file/recent version, i already tried EVERYTHING. Its possible that i just failed to make the solutions work.

Can someone just help me via teamviewer?

pls pm me

[udbrky]

This is what we last sent you and never heard back, please see the instructions at the end.

Please disable the auto-center option in the pokerstars client as shown in this image - starsautocenter01 - fozzy71's library

We do not currently support the auto center option at poker stars but it is on our list of things to add support for in the future.

Configure your poker client preferred seating and seating preferences in HM accordingly.

http://hm2faq.holdemmanager.com/ques...ng+Preferences

*Note that the Seating Preferences have been moved to the new Site Setup menu - http://hm2faq.holdemmanager.com/ques...Setup/VXTxky9K

1) Open one Table, play at least one hand.
2) Move the stats with the right mouse key to the correct positions - http://hm2faq.holdemmanager.com/ques...tcuts#movehuds
3) Now you can open further tables but you will always have to play at least one hand for the stats to be moved to the correct positions.

The easiest way to align the HUD is to use the Arrow Buttons (< >) on the Table Averages HUD to rotate your HUD where it belongs.


If you continue to have problems, try the following -

*Try creating a new DataBase - http://hm2faq.holdemmanager.com/ques...m+Manager+2%3F

*Now import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...Hand+Importing

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\DD\MM.

*If the new DB seems to work properly, it sounds like your database might be corrupt. You will want to restore your most recent backup and/or import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and backup/restore any player notes and tourney summaries - and then delete the old DB.

*Make sure you export/backup everything before deleting the old DB - http://hm2faq.holdemmanager.com/ques...r+%28Ribbon%29




If you continue to have problems please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.

Please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.

Without the log and screenshots, we cannot see what is happening. Unfortunately teamviewer sessions are not part of your contract, we only use those as a courtesy when someone has exhausted all of the other solutions via email or forum support. We do not have PM's on the forum.

[udbrky]

This is what we last sent you and never heard back, please see the instructions at the end.

Please disable the auto-center option in the pokerstars client as shown in this image - starsautocenter01 - fozzy71's library

We do not currently support the auto center option at poker stars but it is on our list of things to add support for in the future.

Configure your poker client preferred seating and seating preferences in HM accordingly.

http://hm2faq.holdemmanager.com/ques...ng+Preferences

*Note that the Seating Preferences have been moved to the new Site Setup menu - http://hm2faq.holdemmanager.com/ques...Setup/VXTxky9K

1) Open one Table, play at least one hand.
2) Move the stats with the right mouse key to the correct positions - http://hm2faq.holdemmanager.com/ques...tcuts#movehuds
3) Now you can open further tables but you will always have to play at least one hand for the stats to be moved to the correct positions.

The easiest way to align the HUD is to use the Arrow Buttons (< >) on the Table Averages HUD to rotate your HUD where it belongs.


If you continue to have problems, try the following -

*Try creating a new DataBase - http://hm2faq.holdemmanager.com/ques...m+Manager+2%3F

*Now import a small portion of your \HM2Archive so you can see if the problem exists in the new DB - http://hm2faq.holdemmanager.com/ques...Hand+Importing

All original hands that are auto-imported get moved to an archive for performance reasons. Your \HM2Archive is in C:\HM2Archive by default, but you may have put it anywhere. The archive should be organized by \Month\DayOfMonth (example: D:\HM2Archive\2009\07\31) or if it was auto-imported with 7283+ it would be in \HM2Archive\SiteName\YYYY\DD\MM.

*If the new DB seems to work properly, it sounds like your database might be corrupt. You will want to restore your most recent backup and/or import the rest of your archives to the new DB, export/import the hands from the old DB to the new DB, and backup/restore any player notes and tourney summaries - and then delete the old DB.

*Make sure you export/backup everything before deleting the old DB - http://hm2faq.holdemmanager.com/ques...r+%28Ribbon%29




If you continue to have problems please enable the Settings > Feature Logging > [x] 'HUDStats' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps.

Please use the tool in the following link to send a HUD Report - http://hm2faq.holdemmanager.com/ques...Reporting+Tool

Please reproduce the problem and attach:
- a screen shot of the table/desktop
- a hand history for the table
- a screenshot of the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the picture
- Please attach your holdemmanager.config file from C:\Users\YourName\AppData\Roaming\HoldemManager and your prefs.xml file from the \Config folder.
- Please send a log file as well - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Please zip and email the requested files to hm2support@holdemmanager.com and let us know that you also sent a hud error report.

Without the log and screenshots, we cannot see what is happening. Unfortunately teamviewer sessions are not part of your contract, we only use those as a courtesy when someone has exhausted all of the other solutions via email or forum support. We do not have PM's on the forum.

[EpicDOnk]

i already tried all this and had contact via email to the support, i just tried everything.

[netsrak]

Please contact support again. If you can't help you by mail we probably need to arrange a teamviewer session.