Tournament results doesn't work

[crtcm]

Hello,

Since the last update "Tournament results" tab doesn't show anything, it says "No results found, clear your filters". The other tabs are working properly.


Edit: Fixed using http://forums.holdemmanager.com/bug-...esnt-work.html

[udbrky]

Thank you for letting us know this is resolved.

Good luck at the tables,

Please let us know if we can help with anything else.

[crtcm]

I deleted the Reports file but the problem reappeard, what can I do? Now I see that the Tournament stats doesn't work either.

[udbrky]

Is the report there? Or is it blank?

delete the filters, reports, and config\columnsettings folders in the roaming folder. Make sure HM2 is closed first.

[crtcm]

It was blank, now it works. I deleted filters, report and config folders. Can this be related with a certain stat, I noticed now that if I add the Duration Hours stat to the report it starts crashing, and after I remove it, it works.

[udbrky]

Please attach screenshots of the stats popup when you are adding it.

[DWuWhat]

i first deleted the reports folder and it didnt work. then i deleted all 3 folder ( reports, config, and filters) and it would work but as soon as i change the stakes in filters it would say the same error again ( no results, clear filters?) advice?

-dan

[DWuWhat]

and a warning to anyone else deleting these 3 folders, DO NOT DELETE THE WHOLE CONFIG FOLDER. only delete the columnsettings sub-folder. i didnt bother thinking before the whole config folder and now gotta re-config everything. T_T

-Dan

edit: so im now looking for the deleted config file using a file recovery program. udbrky, do you know the name of the config file for HUD settings if i never exported or backed up the HUD? meaning the default file for saving HUD configs. thx.

-Dan

[crtcm]

Now I see that it works fine after I add the stat but it doesn't show how many hours I've played.
1.jpg2.jpg

[fozzy71]

i first deleted the reports folder and it didnt work. then i deleted all 3 folder ( reports, config, and filters) and it would work but as soon as i change the stakes in filters it would say the same error again ( no results, clear filters?) advice?

-dan

This issue has been documented in detail and provided to the developers to resolve.

The assigned internal ticket # on this issue is HM-7491: Tournament filter by stakes(buy-in) doesnt work

I have added your email address to the ticket so we can notify you once we have fixed it.

For now you will need to use the Tournament Filters > Buyin and other filters until we can fix it.

and a warning to anyone else deleting these 3 folders, DO NOT DELETE THE WHOLE CONFIG FOLDER. only delete the columnsettings sub-folder. i didnt bother thinking before the whole config folder and now gotta re-config everything. T_T

-Dan

edit: so im now looking for the deleted config file using a file recovery program. udbrky, do you know the name of the config file for HUD settings if i never exported or backed up the HUD? meaning the default file for saving HUD configs. thx.

-Dan

HoldemManager.config

You should always make sure to backup your settings and database before deleting any files/folders. I will try to update my canned replies and suggest udbrky do the same to include these suggestions before we suggest deleting these files in the future.

There are 3 different ways you can backup your settings:

- Backup settings to file (skip database) - http://hm2faq.holdemmanager.com/ques...onfigs+work%3F
- Manual backup of settings - http://hm2faq.holdemmanager.com/ques...dem+Manager%3F
- Backup utility to backup to Temp directory - http://hm2faq.holdemmanager.com/ques...fault+settings

Now I see that it works fine after I add the stat but it doesn't show how many hours I've played.
1.jpg2.jpg

The Duration Hours is a cash game stat. Add the Tourney Time Played stat.