my hud is not working on stars
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  1. #1

    Default my hud is not working on stars

    my hud is not working either on zoom either on cash game tables. why this happened?

  2. #2
    You're out! udbrky's Avatar
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    Jul 2008
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    20,898

    Default

    Please update to this version

    http://www.holdemmanager.com/Downloa...AutoUpdate.exe

    After downloading, you should right-click the file, go to properties and click unblock. Then, right click the file and run as administrator.

    Stars has changed the hand history folder location on a lot of players, or just deleted the folder, this causes hands not to open.

    1) You'll need to go to Stars' Options menu.

    In the Hand History Folder location, check the location of the folder and make sure that it is in the list of Auto Import Folders in Hand Importing. Do the same with Tournament Summaries.

    2) You may need to manually change the entries.

    3) You might also need to manually import the hands from the folder and move to the archive.

    If that does not work, it's because HM had already tried to process and reads them as non-hh or already imported. Please create a new database in database management. Then import the hands. You can export these hands and import into the original database.

    See this FAQ:

    http://hm2faq.holdemmanager.com/ques...er+Stars+Setup

    Please see this FAQ:

    http://hm2faq.holdemmanager.com/ques...rs+Zoom+Tables
    Regards udbrky (Chris)

  3. #3

    Default

    i right-click the hm2 file on desktop, i go to properties but i can't find the "unblock" desktopproperties1.png.
    also i found the update file in my "C", i go to properties but i can't find the "unblock" also properties.png.

    can you tell me where exactly is the file that i have to right - click, go to properties and click unblock?

  4. #4
    HM Support Patvs's Avatar
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    Default

    When you run 7877_Hm2AutoUpdate.exe, rightclick on it as run it as administrator.

    Similarly, rightclick on the main PokerStars.exe file (NOT on the shortcut on your desktop, but the actual .exe file in C:/Program Files(x86)/PokerStars)--> Properties--> turn on 'run as administrator'.

    You can do the same for \holdem manager\holdemmanager.exe, and hudfuncsapp.exe
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  5. #5

    Default

    the solution was to press the "start HUD" button on hm2.

  6. #6
    HM Support Patvs's Avatar
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    Default

    HUD Settings--> HUD Designer--> turn on 'start HUD on launch' which should have been turned on by default.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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