problem filters

[alb]

hi, the 'more filters' I do not work, that is not me filters the hands and leaves by default, similar problem in the 'reports' to show me where your hands from one report to another always asks me to delete the filters not otherwise makes me see no hand, the only filters that recognize me are 'game type' and 'filter for tag' that I have to reset at each change of report ...

[fozzy71]

- Close HM2
- Please delete everything in
- Win7: C:\Users\username\AppData\Roaming\HoldemManager\Fi lters and \Reports
- XP: c:\documents and settings\username\application data\HoldemManager\Filters and \Reports
- Showing hidden files: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
- Start HM2 again

[alb]

not resolved, do not charge me even saved filters

[udbrky]

1) Please close HM

2) Please open PGAdminIII

It is in the Start -> Postgres folder.

3) Enter your postgres password. The default password is typically postgrespass.

4) Open the databases.

5) Highlight your database.

6) Right click, click maintenance.

7) Run the vacuum and analyze and reindex functions.

http://faq.holdemmanager.com/questio...lyze+Database+

Please try again.

What is your antivirus and firewall? Many of those free Norton, Mcaffee, Comodo, Zonealarm, Avira, Avast, AVG, etc, 'internet security' bundles will not work well with holdem manager.

Please do the following steps, so we can get your computer to a state that we know will work with Holdem Manager:

1) Uninstall any 3rd party security software bundles.
2) Reboot your computer
3) Please install the latest version: http://www.holdemmanager.com/downloa...ger_2_Beta.exe
4) Enable Windows Firewall's recommended settings through your Control Panel, turn off Windows Defender, and add firewall exceptions for HM and SQL - http://hm2faq.holdemmanager.com/ques...%28Firewall%29
5) Install Microsoft Security Essentials for antivirus/malware protection and update it - Microsoft Security Essentials - Microsoft Windows

If you continue to have problems, please reproduce the problem and attach your log.txt file.

Please 7-Zip the file before attaching it, as sometimes text files can become corrupted as attachments.

XP:
c:\documents and settings\username\application data\HoldemManager

7/vista
c:\users\username\appdata\roaming\HoldemManager

Enable the option to see Hidden Files and Disable "Hide protected operating system files": http://hm2faq.holdemmanager.com/ques...in+Windows%3F+ - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

1) Please make sure you are installing on an administrator account and running as an administrator.

2) Please turn off UAC.

3) You'll need to add:
- hmupdate.exe (only exists during update)
- holdemmanager.exe
- hudfuncapps2.exe
- postgres and pg_ctl, your poker client .exe
- table ninja.exe
- tablescannerdllloader.exe
- notecaddy.business.dll and notecaddy.contents.dll from the modules folder in holdemmanager's program files folder (you might have to type in the names in some firewalls, they do not show)

to the exceptions list in your firewall and antivirus. ****

4) Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

5) You need to make sure that this folder*,

8/7/Vista: C:\Users\username\AppData\Roaming\HoldemManager\

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager

as well as c:\postgresql (or c:\programfiles\postgresql), c:\programfiles\holdemmanager2, c:\hm2archive, c:\hmarchive and your site's hand history folder are each not read only** and that all permissions are set to full for your user name. ***

* You will need to show hidden files. See this tutorial for showing system and hidden files:

http://hm2faq.holdemmanager.com/ques...in+Windows%3F+

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

** You will need to right click the folder, open properties. At the bottom in Attributes, uncheck the Read-Only. The folder will continue showing read only after that, this is an issue in Windows

*** This is in Properties as well, in Security.

****Please see this guide for Windows Firewall:

http://hm2faq.holdemmanager.com/ques...ender+Problems

Please see this FAQ for setting permissions and unchecking read only:

http://hm2faq.holdemmanager.com/ques...olders+HM2+use

Please create a new database.

1) Click the database name in the bottom right corner (2nd in)

2) Click the green + sign

3) Name it, click ok.

4) Import the hands from c:\hm2archive

[fozzy71]

not resolved, do not charge me even saved filters

Please reproduce the problem and attach your log.txt file with a detailed description of what you were doing and what problems you were experiencing - http://hm2faq.holdemmanager.com/ques...ger+Support%3F

Create a backup of the database and settings and upload it to a site like dropbox or filedropper and send us the download link to see if we can reproduce it.

Please zip and email the log and download link, with a link to this thread and your forum name, to hm2support@holdemmanager.com


1) Start HM2 and Export any custom HUD configs - http://hm2faq.holdemmanager.com/ques...rashing+Issues

2) Close HM2 and create a backup of your settings and reset them to default as explained in step 1 here - http://hm2faq.holdemmanager.com/ques...fault+settings

3) Manually reconfigure your HUD Settings > Seating Preferences > for your site/seats so they match your settings in your poker client(s).

Try to reproduce the problem using the default settings. If it works properly you can try importing your customized HUD again that you exported in step 1 above.

If that solves your problems please email us the files you backed up in step 1 of this email by following step 2 in this FAQ - http://hm2faq.holdemmanager.com/ques...fault+settings


If that did not solve your problems:

Please export your HUD's in HUD Settings.
Please delete everything EXCEPT FOR DATABASE in
Win7: C:\Users\username\AppData\Roaming\HoldemManager\
XP: c:\documents and settings\username\application data\HoldemManager
Showing hidden files: http://hm2faq.holdemmanager.com/ques...in+Windows%3F+
Uninstall HM2 and then Reinstall HM2 - http://www.holdemmanager.com/downloa...er_2_Setup.exe