Holdem Manager 2 not starting
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  1. #1
    Junior Member
    Join Date
    Apr 2010
    Posts
    5

    Default Holdem Manager 2 not starting

    Hi,

    Everytime I start holdem manager it keeps loading the screen but nothing happens tried everything.
    The boot logo just appears but nothing else seem to happen.

    Please help me.

    Thanks in advance

  2. #2
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    I’m sorry to hear your experiencing issues with Holdem Manager. We reviewed the log file you sent, please follow these instructions to fix the issue:

    Step 1 – Restore Default Settings:
    First try restoring your default settings, often some settings files can become corrupt and cause these issues:
    http://hm2faq.holdemmanager.com/ques...fault+settings

    Step 2 – Set files to run as administrator
    1 - Go to C:\Program Files\Holdem Manager 2 (Program Files (x86) for the 64bit version)
    2 - Right click the HoldemManager.exe and choose "Properties".
    3 - Go to the Compatibility Tab and select "Run this program as an “Administrator"
    4 - Repeat Steps 2 and 3 for HudFuncsApp.exe and tablescannerdllloader.exe

    If this option is greyed out it is because the UAC is disabled.
    Enable UAC - Disable User Account Control (UAC) the Easy Way on Win 7 or Vista
    Reboot and complete Step 3 and 4.
    UAC can be turned off again if desired.

    Step 3 – Update Windows
    Often the issue can be caused by a conflict with another program or utility on your PC. Windows may have released an update to fix this issue. See here for details on how to run windows update.
    Microsoft Windows Update


    Step 4 – Uninstall and reinstall HM2 with Revo uninstaller:
    Other times critical system files may not have been installed on previous updates and it can also cause these types of errors or in some cases antiviruses may have removed files that it mistook for unsafe. Doing a revo uninstall also removes old registry file information which might have become corrupt. You can download the free version here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems and there is a useful tutorial how to use it here:
    How To Use Revo Uninstaller To Completely Uninstall Programs

    Uninstall Holdem Manager 2 via Revo unistaller and then reinstall this version:
    http://www.holdemmanager.com/downloa...er_2_Setup.exe

    Please add this file to your firewall and antivirus exceptions and run it as Administrator.

    Step 5 – Add exceptions to firewall
    Some firewalls detect HM2 as a threat because of the way it interacts with different poker software, as a consequence they can block HM accessing files it needs to and in turn cause a crash. Please follow the instructions in the FAQ carefully.
    http://hm2faq.holdemmanager.com/ques...ems+943irewall

    Step 6: Set correct permissions on files and folders HM2 use
    Please follow the instructions in this FAQ: http://hm2faq.holdemmanager.com/ques...olders+HM2+use

    Step 7: If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

    http://hm2faq.holdemmanager.com/ques...ger+Support%3F

    If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -

    http://hm2faq.holdemmanager.com/ques...ger+Support%3F
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Dec 2012
    Posts
    16

    Default

    not understand any of this, do not do it, I have no idea pcs,
    I would like to do this but you do, please I need your help, sounds like Chinese for my lack of knowledge of pc,

    I install holdem manager and stays on the blue screen does not do anything that you tell me, help me

    i am spanish , and i use google traductor, its more difficult for me

  4. #4
    Junior Member
    Join Date
    Dec 2012
    Posts
    16

    Default

    well step 1 , i try restaure default settigs, open a window , and question me , would you like to restore the HM2 settings now ?(y/n) well , i selected y, and said me

    can't find the saved settings, sorry , was not able to restore hm2 settings!

    is it normal?

  5. #5
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Update: http://www.holdemmanager.com/Downloa...AutoUpdate.exe

    And please sent your full log.txt file, located in the following folder to hm2support@holdemmanager.com:

    Windows 7: C:\Users\{username}\AppData\Roaming\HoldemManager\

    XP: c:\documents and settings\{username}\appdata\HoldemManager
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

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