Activate Hold'Em Manager
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  1. #1
    Member
    Join Date
    Dec 2008
    Posts
    35

    Default Activate Hold'Em Manager

    Hello,
    I'm running Build 7683 of HM2. 2 days ago I installed more memory in my computer, I have since started HEM successfully, but today when I try to start it, it prompts me to Activate Hold'em Manager and it won't accept my serial no when I click Activate Over the internet. License Failure Details I have included part of the errormsg:
    --------------------------------------------------
    2013-02-08 03:21:42
    SharedLicenseHelper
    --------------------------------------------------

    Errors connecting to the server.

    DETAILS

    Could not activate license at server.
    No more activations allowed. You must first deactivate the software from the original machine before attempting to activate again.

  2. #2
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    33,523

    Default

    Reset your license.
    Due to adding more memory, your unique Windows' computer-code has changed. Therefore HoldemManager (the license server) thinks you're using a different computer.

    We have launched a new online form for resetting your own serial codes.

    This can be used to clear a code so that it can be used on a different pc or clear a code if your hardware profile changes and it doesn't allow you to continue.

    Please go to Hold'em Manager Poker Software - Best Poker Tracking Software and signup with a new login name and password or use your existing account. After that, simply navigate to "Upload License Code" and you can quickly add your serial code and reset it whenever you need to.
    Participate in the Beta release of the newest Hold'em Manager version: HM Cloud. Sign-up HERE.

    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here

  3. #3
    Member
    Join Date
    Dec 2008
    Posts
    35

    Default

    I tried this, first it said Licence code already uploaded and when I tried again it said: Invalid Code
    What to do?

  4. #4
    Former HM Support DogNamedBluff's Avatar
    Join Date
    May 2011
    Posts
    5,598

    Default

    Please reproduce the issue and send your log.txt file to hm2support@holdemmanager.com with a link to this thread. -

    http://hm2faq.holdemmanager.com/ques...ger+Support%3F

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