HM 2 Not picking up my hands

[Nuke268]

Hello, I am new to this forum and having trouble with HM2. I have had succcess running HM2 on my old laptop but I just bought a new Gateway with Windows 7 and seem to be having a bit of trouble. I believe I have set up the Auto Import folders correctly and have double checked them a few times to make sure of this. When I play with the HUD a panel comes up in the top left corner that says Settings/ Default 2.0 HUD and beneath that Waiting for hands... however my hands are not being tracked and no HUD Panel is coming up. Any advice would be greatly appreciated.

-Rich

[Patvs]

Which Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life and reboot.


Update: http://www.holdemmanager.com/Downloa...AutoUpdate.exe


-


Are you hands being imported into HM2?
Can you select your hero in HM2? Do the hands import if you run a manual import from file on them?

[Nuke268]

Pat, thank you for the reply. I am using A Norton Security Firewall and Anti-Virus. I have tried all of the aformentioned steps you recommended but have still had no luck. Here are a couple of other details. I tried to manually import the folder I am sending the hand histories to and it said it imported 15 files but when I go to the reports Tab it still claims I have no hands in my database. Also, when I went into the Seating Preferences of my HUD the only sites that come up are Cake and the Bossnetwork, but no Merge which is the site I have been playing on and attemting to send hand histories from. I'm not sure if this is the reason why I am not picking up the hands or not. Once again your help is greatly appreciated.

-Rich

[Patvs]

Update: http://forums.holdemmanager.com/hm2-...candidate.html

Can you temporarily disable the Norton Firewall. Turn on Windows Firewall. Set exception for holdemmanager.com to both firewalls: http://hm2faq.holdemmanager.com/ques...erAsAThreat%3F

Set the lobby language of the pokerclient to English.

[Nuke268]

Hey Pat, I disabled my Norton firewall, the lobby language was already set to English and still no luck. Any other suggestions? If not, would I be able to contact HM support and downgrade from HM2 to HM1?

[Patvs]

- Close HM2
- Please delete the following files:
C:\Users\username\AppData\Roaming\HoldemManager\ho ldemmanager.config and holdemmanager.config.bak
C:\Users\username\AppData\Roaming\HoldemManager\Re ports folder
- Start HM2 again

[Nuke268]

Sorry Pat, still nothing. How could I downgrade to HM1?

[sideshow]

Hi,

I would like to apologize for the issues you are having with HM2, I think the best thing here would be to setup a teamviewer session Please let us know when you are available in GMT time. Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days' range of times and notice.

The World Clock - Search Results This link will help you convert your time.


Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 Make sure you have updated your windows using the Windows Update feature Microsoft Windows Update Please keep checking for updates until windows shows twice five minutes apart that there are no more updates.
2 Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps
3 Please make sure you have access to a good connection, we cannot provide support on really slow connections
4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue
Please download this version, it's the only one compatible with our version.

http://www.holdemmanager.com/teamviewer

After the meeting is set up, then

Please email the ID and password 5-10 minutes before.

Please email this information to hm2support@holdemmanager.com and a link to this thread.

Thanks
Holdem Manager Support

[Patvs]

To downgrade (or at least to give you the option to use BOTH HM1 and HM2) email sales@holdemmanager.com and request a 180 day serial key for HM1.

Then can give you such a serial, if you own HM2, so you can still use HM1.