hey, I used the trial for PT3, liked it. tried the PT4 beta liked it also.
I had installed the HEM2 trial a while back, but it expired. I decided to take a plunge and buy a liscence today based on some things I have seen about HEM2. So far I'm having some trouble, but Id like to give it a fair shot and try to get it working before I get buyers remorse and decide to get PT4 instead.
I was able to export hands from the PT4 beta, and import them into Hem2. 1 error, a single hand is missing but im ok with this. FYI, i have 69 tourneys worth of data, about 3k hands. I believe all the tourneys are in the database, I have a 69 under "tag count" but Hem2 is not showing any winnings at all for any these tourney's. is there something I need to do/can do to get this to auto-correct? I know PT4 does not always enter in prizes, but it is usually able to correctly guess them, ive only rarely had to put them in manually. If we cant get this to work without me manually entering in all these results, ill likely be looking for a refund. I wouldnt mind adding in a few prizes here and there, especially not with such a small sample, but I will not want to continue down this road with this product if I have to re-import at some later date with 690 or 6900 etc tournaments worth of data and enter it all in every time.
also, in the "tournament winnings graph" the row along the bottom labeled tournaments only goes up to about 36. it should be 69. Im not sure if its only showing the most recent 36 or if its somehow combining tourneys that happened on the same day. either way, we need to get this fixed also.
Much thanks in advance for any help in getting this resolved.
*update* I downloaded the latest beta. prizes are still not showing in the results, but at least the number of tournaments in the graph is correctly showing 69. Please advise how to get the prize results to populate in the database.