Cant get anywhere with HM2 or HM!!!

[NCFCRulz]

Cant get either of the 2 to load properly.

Background - Recently done a system restore and since then could not seem to get Postgresql to Start service. It would just not be able to start. I then done some messing around with Postgresql but couldnt delete the folder in Program Files as it was always being used with another program. I digress, the current postgres I have running on comp is 8.4 and 9.1 Should I only have 1 of these?

Also because of the problems I was having I have uninstalled and reinstalled both HM2 and HM using the latest downloads that are available as of today, here are the problems I am having

HM2 - Wants me to register my serial number, I do so and get "The serial number could not be used to unlock the software. Please try again." I have reset my serial code for both HM2 and HM on this site and still no luck. Help!

HM - Gets angry upon trying to load it. Get - "csc.exe - Application Error. The application was unable to start correctly (0xc0000142). Click OK to close the application". I click OK and it then asks me to activate your software. I click activate online now and PC #1 and get the exact same error message followed by the activate your software screen again. This continues on a loop! Help!

Not sure if either of these are Postgres related or if I have 3 individual problems, just need help in getting either of the HMs to work!

Thanks,
Rob F

[Patvs]

You can have both 8.4 and 9.1 as long as each is using a separate port, for example 5432 (for 8.4), and 5433 (for 9.1)

Update: http://www.holdemmanager.com/Downloa...25Jun2012a.exe (HM1)

http://www.holdemmanager.com/Downloa...AutoUpdate.exe (HM2)


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Which Operating System, Firewall, and Anti-Virus are you using?

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life and reboot.

[NCFCRulz]

Done all of the above. Using Windows 7 with AVG Free (which iv never had a problem!)

HM2 - Still getting exact same problem except now just before it says "The serial number could not be used to unlock the software. Please try again." I get the same error that I get for HM - "csc.exe - Application Error. The application was unable to start correctly (0xc0000142). Click OK to close the application"

HM1 - No change in problem

[Patvs]

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates./


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Reinstall HM1 and HM2 with the FULL installers from: Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps

[NCFCRulz]

For W7 and Vista you must set \holdem manager\dbcontrolpanel.exe, holdemmanager.exe and hmhud.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab. These were all set to run as Admin anyway

Add exceptions to the windows firewall for holdemmanager.exe and hmhud.exe, even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily. Added the exceptions - No change. Only using Windows Firewall. Tried both on and off

Make sure your video card drivers and windows auto updates are fully updated. Run a manual Windows Update and install all updates, including all .net framework updates./ Just done the search for updates and nothing appears related to video card drivers or .net framework updates


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Reinstall HM1 and HM2 with the FULL installers from: Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps Done this yesterday! Worth doing again?

See above

[DogNamedBluff]

HM2 - Wants me to register my serial number, I do so and get "The serial number could not be used to unlock the software. Please try again." I have reset my serial code for both HM2 and HM on this site and still no luck. Help!

Please close HM2

Enable the option to see Hidden Files and Disable 'Hide protected operating system files': How to see hidden files in Windows - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

Now Delete C:\ProgramData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic)

Then please download and update to this version. Please try to register again at start-up after following all instructions below..: http://www.holdemmanager.com/Downloa...AutoUpdate.exe (7026)

Make sure to install on an administrator account and run as an administrator.

Please turn off User Account Control. Turn User Account Control on or off

Add holdemmanager.exe, hudfuncapps.exe and postgres to the exceptions list in your firewall and antivirus.

Make sure that Windows is fully 100% up to date.

You need to make sure that this folder

7/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\
Showing hidden files and sytem files and folders: http://www.bleepingcomputer.com/tuto...torial151.html
XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
Showing hidden files and sytem files and folders: http://www.microsoft.com/resources/d....mspx?mfr=true

is not read only and that all permissions are set to full for your user name. The folder will continue showing read only after that, this is an issue in Windows.

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -
http://hm2faq.holdemmanager.com/ques...ger+Support%3F

[NCFCRulz]

Please close HM2

Enable the option to see Hidden Files and Disable 'Hide protected operating system files': How to see hidden files in Windows - It should look like this: http://rvgsoftware.fileburst.com/images/hidden.jpg

Now Delete C:\ProgramData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic (XP Users can find the file at C:\Documents and Settings\All Users\AppData\XHEO INC\SharedLicenses\ Holdem Manager 2.lic) This folder is empty :S

Then please download and update to this version. Please try to register again at start-up after following all instructions below..: http://www.holdemmanager.com/Downloa...AutoUpdate.exe (7026)

Make sure to install on an administrator account and run as an administrator. done

Please turn off User Account Control. Turn User Account Control on or off done

Add holdemmanager.exe, hudfuncapps.exe and postgres to the exceptions list in your firewall and antivirus. done

Make sure that Windows is fully 100% up to date. done

You need to make sure that this folder

7/Vista: C:\Users\{username}\AppData\Roaming\HoldemManager\
Showing hidden files and sytem files and folders: http://www.bleepingcomputer.com/tuto...torial151.html
XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
Showing hidden files and sytem files and folders: http://www.microsoft.com/resources/d....mspx?mfr=true

is not read only and that all permissions are set to full for your user name. The folder will continue showing read only after that, this is an issue in Windows. This was saying it was read-only. Have now unchecked it.

If you continue to have problems, please reproduce the problem, describe exactly what you were doing, and attach your log.txt file -
http://hm2faq.holdemmanager.com/ques...ger+Support%3F Sending Log.txt file

See above

[Patvs]

enable the option to see Hidden System Files: How to see hidden files in Windows



Hidden System Files... are different than just 'Hidden Files'.

[NCFCRulz]

enable the option to see Hidden System Files: How to see hidden files in Windows



Hidden System Files... are different than just 'Hidden Files'.

Ahhh, sorry chap, im not the most technical when it comes to computers

Done what you suggested above and still getting the same problem however now its back to how it was described in the OP... The error message that I get for HM1 no longer appears when I try to load HM2 - "csc.exe - Application Error. The application was unable to start correctly (0xc0000142). Click OK to close the application"

Also done what Chris suggested in his email in clearing the temp folder and that did not work also, although there were 3 items in that folder that wouldnt delete

[Patvs]

please reinstall your Microsoft .NET Framework:

1) Run http://rvgsoftware.fileburst.com/dot...eanup_tool.zip
2) Install this one: http://download.microsoft.com/downlo...dotnetfx35.exe



If that doesn't resolve it, it seems the due to the System Restore, critical elements are now missing (or corrupt) from Windows.
Can you go to another restore point? What was the reason to go to a previous restore point to begin with?