HM2 stops working

[satinorin77]

Hi there HM2 stops working when i click on opponents and doesnt allow me to view other players, also how do i pull out a tournament hand history so i can view it, and table scanner stops working, thanks.

[Patvs]

Try: HM2: http://www.holdemmanager.com/Downloa...AutoUpdate.exe

Select a tourney in the Reports tab--> (Tournament)--> Tournaments---> then you see all the hands in the bottom half of the screen.

[satinorin77]

thanks i tried the update but it still stops responding when i click opponents and table scanner stops working aswel.

[Patvs]

Which Operating System, Firewall, and Anti-Virus are you using?

For W7 and Vista you must set \holdem manager\holdemmanager.exe, hudfuncsapp.exe are started as administrator. Run the windows explorer and navigate to your Holdemmanager2 installation directory. Right click the executables and select properties... then select "Run as admin" from the compatibility tab.

Add exceptions to the windows firewall for those files even if the firewall is turned off. If you have a 3rd party firewall, do the equivalent or uninstall it temporarily.

Run a manual Windows Update and install all updates, including all .net framework updates.

Turn off User Account Control: How to Disable and Turn Off UAC in Windows 7 « My Digital Life



Update: HM2: http://www.holdemmanager.com/Downloa...AutoUpdate.exe

[satinorin77]

everything should be ok as i had one of ur collegues set it up if we can do this again would be appreciated as i havent a clue what to do.

[netsrak]

Please schedule a remote support session with our support. Email support@holdemmanager.net, with a link to this thread and your forum name, so we can setup a Teamviewer session.