Big problem starting HeM2

[Alessandro]

Hi.
I have this problem when I start HeM2; yesterday it was running perfectly.
What can I do?
Ty for your support.
problema hm2.jpg

[Patvs]

Update to: HM2: http://www.holdemmanager.com/Downloa...AutoUpdate.exe


please sent your full log.txt file, located in the following folder to hm2support@holdemmanager.com:

Windows 7: C:\Users\{username}\AppData\Roaming\HoldemManager\

[Alessandro]

Update to: HM2: http://www.holdemmanager.com/Downloa...AutoUpdate.exe


please sent your full log.txt file, located in the following folder to hm2support@holdemmanager.com:

Windows 7: C:\Users\{username}\AppData\Roaming\HoldemManager\

After updating to the 6971 the problem is solved; seems like the automatic updater does not updates; if I check the version manually (Settings-->Check for update), it says there are no newer versions (I tried days ago).
Now is all running good.
Ty for your support.
Alessandro.

[udbrky]

This is an antivirus issue.

Please make sure you are installing on an administrator account and running as an administrator.

Please turn off UAC.

You'll need to add holdemmanager.exe, hudfuncapps.exe, postgres and pg_ctl to the exceptions list in your firewall and antivirus.

Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

You need to make sure that this folder

7: C:\Users\username\AppData\Roaming\HoldemManager\
You must show both hidden files and check unhide system files. See this:
How to show hidden files in Windows 7

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
For showing hidden files and unhide system files, see this:
Microsoft Corporation

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

is not read only and that all permissions are set to full for your user name. The folder will continue showing read only after that, this is an issue in Windows.

Have you made any changes to your computer lately? Did you turn off any windows services lately?

[Alessandro]

This is an antivirus issue.

Please make sure you are installing on an administrator account and running as an administrator.

Please turn off UAC.

You'll need to add holdemmanager.exe, hudfuncapps.exe, postgres and pg_ctl to the exceptions list in your firewall and antivirus.

Make sure that windows is fully updated. Keep checking for updates until it says twice five minutes apart that there are no more updates available.

You need to make sure that this folder

7: C:\Users\username\AppData\Roaming\HoldemManager\
You must show both hidden files and check unhide system files. See this:
How to show hidden files in Windows 7

See the location here for win 7:

http://www.udbrky.com/hmsupport/configfile.PNG

XP: C:\Documents and Settings\User_name\Application Data\HoldemManager
For showing hidden files and unhide system files, see this:
Microsoft Corporation

See the location here for win xp:

http://www.udbrky.com/hmsupport/configfile.PNG

is not read only and that all permissions are set to full for your user name. The folder will continue showing read only after that, this is an issue in Windows.

Have you made any changes to your computer lately? Did you turn off any windows services lately?

Hi,
1. I'm running as administrator;
2. Windows (Vista) is constantly fully updated;
3. All files are visible, including system files;
4. Have you made any changes to your computer lately? Did you turn off any windows services lately?
No, never!
Ty for your gentle support.