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Thread: Can't open HM2

  1. #1
    Junior Member
    Join Date
    Jul 2009
    Posts
    11

    Default Can't open HM2

    After last update I can't open HM2 due to some sort of software problem.

    A pop-up tells me to restart the computer and download the trail.

    I have tried this but it doesn't help at all.

    Please help!

  2. #2
    HM Support sideshow's Avatar
    Join Date
    Aug 2011
    Posts
    639

    Default

    Hi,

    I would like to apologize for the issues you are having with HM2, Please send your log.txt file from C:\Users\YourName\AppData\Roaming\HoldemManager folder. (XP users will find that in C:\Documents and Settings\YourName\AppData\Roaming\HoldemManager folder.)
    If you have extensions turned off then it may be just called log. Please email the log, directly after you have the issue and before you restart HM2, to hm2support@holdemmanager.com along with a link to the thread or a summary of the issue you’re having

    Thanks
    Holdem Manager Support

  3. #3
    Junior Member
    Join Date
    May 2012
    Posts
    1

    Default

    Quote Originally Posted by Ludomaniac View Post
    After last update I can't open HM2 due to some sort of software problem.

    A pop-up tells me to restart the computer and download the trail.

    I have tried this but it doesn't help at all.

    Please help!
    Hi,

    I have the same problem and a pop-up tells me that the software will turn off. I tried uninstall/install but the problem is still there.

  4. #4
    HM Support Patvs's Avatar
    Join Date
    Feb 2009
    Location
    Amsterdam, the Netherlands
    Posts
    28,319
    If you would like to leave some feedback to help us improve the quality of the solutions, and/or the support quality you received, - you can do this here


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