tables go white when loading HUD?

[tjessop]

Hello, i have the latest version of HEM2 (2.0.0.6556) and when i load up my tables the screens goes all white when it seems to wanna load the HUD? once i move the table the white goes away, and then comes right back when the table is relocated? it was working fine before i did the latest update as well. Oh and i jus installed/bought table ninja to run with it but i didnt think it was the issue as they are compatable and the ninja works fine with no white screens covering the tables whens its running and HEM is closed. any help?

Thanks

[sideshow]

Hi,

I would like to apologize for the issues you are having with HM2,

1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
2 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
3 - Update Logitech Setpoint - SetPoint
4 - Disable desktop composition - Enable or Disable Desktop Composition ~ Windows 7 Support
5 - Set desktop to a non-aero theme - Disable Aero on Windows 7 or Vista - How-To Geek)

Thanks

[tjessop]

Hi,

I would like to apologize for the issues you are having with HM2,

1 - Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts and multiple 'check for updates'), including Internet Explorer (even if you use a different web browser).
2 - Update your graphics drivers - http://faq.holdemmanager.com/questio...hicsCardDriver
3 - Update Logitech Setpoint - SetPoint
4 - Disable desktop composition - Enable or Disable Desktop Composition ~ Windows 7 Support
5 - Set desktop to a non-aero theme - Disable Aero on Windows 7 or Vista - How-To Geek)

Thanks

Thanks, looks like option 5 some what worked. just changing desktop themes and messing around with those made the white disapear. thanks again

[tjessop]

ok never mind, seems to work ok for a few seconds then screen flashes white and HUD disapears. then when i move the table the HUD will pop back up but only for a moment. anyone els have this issue?must not be common?

[Patvs]

Are you using a dual-monitor setup?
Do you have the same issue if you move the tables to the other screen?
(it you have no issues on the other screen, turn on the Windows Aero interface again)

[tjessop]

Are you using a dual-monitor setup?
Do you have the same issue if you move the tables to the other screen?
(it you have no issues on the other screen, turn on the Windows Aero interface again)

Yeah im running dual set up at the moment , and i get the same result on the second monitor when i drag the table over. it says its loading hands and HUD in the text located at the top left corner of the table when its lauching yet the sreen will just jump to all blurry white screen and wont show the message in the top left corner anymore, very wierd. anyway if there is anything els u need or i can try let me know. thanks again

[Patvs]

Can you post a screenshot of the issue?

[tjessop]

Can you post a screenshot of the issue?

forsure..if you can tell me how to take screen shots haha..sorry im a noob. oh and for the late reply...back at work now. but let me know thanks!

[Patvs]

Read: How to Quickly Take a Screenshot in Microsoft Windows - wikiHow

[tjessop]

Read: How to Quickly Take a Screenshot in Microsoft Windows - wikiHow

Thanks. I managed to figure it out that night but I'm having the same issue as most with the update now lol. Says I have 0 days left on my purchase and I get and error when i try to load HEM.
Any idea? Thanks again for all your help.
Ps: I can't reset my profiles online either as someone said to try that.