Registration Error with purchased copy
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  1. #1
    Senior Member
    Join Date
    May 2009
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    Ottawa, Ontario
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    114

    Default Registration Error with purchased copy

    Purchased the upgrade
    When i try to open hm2 keeps asking me for license info everytime and now won't accept the info details for error are
    Could not register license
    could not register with the server
    The license has been modified

  2. #2
    Senior Member
    Join Date
    May 2009
    Location
    Ottawa, Ontario
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    114

    Default

    the reason it is messed up i is because i registered with the product identifier instead of the license key and attached my note caddy license to this as well so it is showing that these 2 keys are linked in my account page can i get this reset so as to combine them properly

  3. #3
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Please email sales@holdemmanager.com with your registered email and they should be able to do it for you.

  4. #4
    Senior Member
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    May 2009
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    Ottawa, Ontario
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    Default

    sent!

  5. #5
    Senior Member
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    May 2009
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    Ottawa, Ontario
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    Default

    still no reply?

  6. #6
    Senior Member
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    May 2009
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    Ottawa, Ontario
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    Default

    been a couple days now wondering why i have not heard back

  7. #7
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    Use the product registration - not the identifier, so if you bought hm2 pro, it will be hm pro combo will mention combo, etc.

    You may need to delete the .lic file


    Delete C:\program data\xheo\sharedlicenses\holdemmanager2.lic (vista/7)
    Showing hidden files and sytem files and folders: How to show hidden files in Windows 7
    C:\Documents and Settings\all users\Application Data\XHEO INC\SharedLicenses\holdemmanager2.lic (xp)
    Showing hidden files and sytem files and folders: Microsoft Corporation
    Log into Hold'em Manager Poker Software - Best Poker Tracking Software
    in your licenses section, reset the profile for hm2. Copy your license code.

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