can't open HEM
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Thread: can't open HEM

  1. #1
    Junior Member
    Join Date
    May 2011
    Posts
    19

    Default can't open HEM

    When i try to open HEM it says: "The application failed to initialize properly (0xc0000135). Click on OK to terminate teh application"

    Help please.

  2. #2
    *** HM3! *** fozzy71's Avatar
    Join Date
    Jun 2005
    Location
    HM Support
    Posts
    32,814

    Default

    Which Operating System, Firewall, and Anti-Virus are you using?

    Make sure windows is fully updated until 'No New Important Updates are Found' (this may require multiple restarts), including Internet Explorer (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).

    Please update to the latest version - http://www.holdemmanager.com/Downloads/HmUpdate.exe

  3. #3
    Junior Member
    Join Date
    May 2011
    Posts
    19

    Default

    I've reinstaled HEM but I have a different problem now. I seem to have lost my license number. How can i attain it again? I even have the second license unused.

  4. #4
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    In Hold'em Manager Poker Software - Best Poker Tracking Software my account, licenses section, reset the profile for it and your license # is there.

  5. #5
    Junior Member
    Join Date
    May 2011
    Posts
    19

    Default

    I'm sorry but there is no licenses section in my account section. There is only a "upload license code" section. :S

  6. #6
    Junior Member
    Join Date
    May 2011
    Posts
    19

    Default

    I must say your responding to user threads is terribly slow! 12 hours to respond???

  7. #7
    You're out! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    20,898

    Default

    You must not be logging in with the email that you registered.

    What is the email you used? PM it to me.

    Did you receive your code in email?

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