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  1. #1
    Junior Member
    Join Date
    Jan 2011
    Posts
    12

    Default Holdem Manager 2 - Problem CLR20r3

    Hello, today I updated HM2 but now it doesn't work anymore.

    These are the informations about the problem:

    Firma problema:
    Nome evento problema: CLR20r3
    Firma problema 01: HoldemManager.exe
    Firma problema 02: 2.0.0.8517
    Firma problema 03: 5b066afd
    Firma problema 04: PresentationFramework
    Firma problema 05: 4.0.30319.34209
    Firma problema 06: 5348b261
    Firma problema 07: 9d1
    Firma problema 08: f
    Firma problema 09: System.IO.FileNotFoundException
    Versione SO: 6.1.7600.2.0.0.768.3
    ID impostazioni locali: 1040
    Informazioni aggiuntive 1: 6473
    Ulteriori informazioni 2: 647384a766b6aa1346ed26db5df06262
    Ulteriori informazioni 3: e1e1
    Ulteriori informazioni 4: e1e1820b4aa7e25e80cb6839bc764789

    How can I fix it?

    Thanks in advance!

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,235

    Default

    This is a permissions issue.

    Please see this FAQ to fix Windows problems - Hold'Em Manager 2 FAQs - Poker Software :: How to repair Windows files

    Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Jan 2011
    Posts
    12

    Default

    I have tried any sort of thing in those two links, but HM2 doesn't work yet.

    I try to explain exactly what happened before it stopped working: I opened it yesterday, it worked but there was the notice that the hud wouldn't have worked (I don't remember exactly what the notice said, but it was something about the license, and I bought HM2 exactly 1 year before). I closed it and I re-opened it trying to update it (I hadn't updated it for a long time). After the updating, my firewall/antivirus (Comodo Internet Security ) said that there was a trojan in HM2, so I put it in quarantine, as the firewall suggested.
    Since that moment, HM2 stopped working.
    Now I have also tried to disinstall the firewall, but anyway HM2 doesn't start.

    What else can I do?

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,235

    Default

    If you continue to have problems, please duplicate the issue and send us log files with a detailed description of what you were doing and what problems you were experiencing:
    - Open Windows Event Viewer's (Control Panel - System & Security - Administrative Tools or Start - Search - 'Event Viewer') - Windows Logs - Applications.
    - Check for any errors and send the information (Save All Events As...).
    - Please send your \HM2Logs folder files as well - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    When sending any files please zip them (right-click - send to - compressed folder) before attaching them to an email. If the attachment is larger than 10MB please upload them to a file hosting site like dropbox, then right-click - 'copy dropbox link' and paste the download link directly into the support ticket email. If you have any problems with dropbox try using filedropper.com
    Regards udbrky (Chris)

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