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Thread: HUD problems

  1. #1
    Junior Member
    Join Date
    Oct 2011
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    6

    Default HUD problems

    The previous post for some reason is empty, so I created a new one.

    I have 2 problems with HUD.
    1)HUD does not work in zoom tournaments (in cash zoom HUD work).
    2)In 8 max tables (tournaments) - I see HUD on only 7 players. 1 plyer without HUD.


    Tell me how this can be fixed.
    Forgive me if this is already somewhere on the forum, I do not read English well and it's difficult for me to use the search.

  2. #2
    Junior Member
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    Oct 2011
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    Default

    on pokerstars.com

  3. #3
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
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    18,235

    Default

    Make sure your Stars settings are correct. Their latest update has changed hand history and language settings.

    Please make sure that Stars is in English. This is in the Stars' Settings - Global - Language - Play In: = English.

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

    Please also note that Play money tables are not supported.

    IMPORTANT Zoom Installation Instructions:

    Make sure you always start HM2 first before you open the PokerStars Client. If you closed PokerStars for any reason and did not close HM2 please close them both and start HM2 before you start PokerStars again.

    On the first run, you must start the Hold'em Manager 2 HUD BEFORE you launch PokerStars. If PokerStars is open, you must close PokerStars, start the HUD and then open PokerStars before Zoom HUD will function properly. If the Zoom HUD is not displaying after doing the above, please uninstall PokerStars, rename the associated C:\Users\UserName\AppData\Local\PokerStars.xx folders. and re-download and install PokerStars as the PokerStars installation is more than likely corrupted and a PokerStars reinstall should resolve the issue.

    Please check all of the steps on this FAQ - Hold'Em Manager 2 FAQs - Poker Software :: How to setup Holdem Manager to run with Poker Stars Zoom Tables

    If you continue to have problems please tell us which ps.xx skin you play on, what the client/server version numbers are, and send the requested files/screenshots as instructed at the end of the Zoom setup FAQ in the link above.
    Regards udbrky (Chris)

  4. #4
    Junior Member
    Join Date
    Oct 2011
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    6

    Default

    All settings are correct.
    Cash zoom tables - work
    The problem is ONLY in tournaments.

    1) HUD is displayed on the players, but there are no statistics. At the end, when there are 27 players in the tournament, the tournament goes into the regular format. HUD still does not appear, or is displayed with errors (not all players are loaded, and not enough hands are loaded). In this case, I open the replayer and in it I see statistics on the players correctly. On the gaming table it works in an strange way. You can see this in the screenshot. On one player there are 187 hands at the table, and 1K in the replayer.
    Attached a screenshot of how it looks

    2) The second problem is that on 8Max tables, the HUD is displayed ONLY on 7 players.

  5. #5
    Junior Member
    Join Date
    Oct 2011
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    Default

    1) In the first case, we are talking about zoom tournaments
    1.JPG

  6. #6
    HM2! udbrky's Avatar
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    18,235

    Default

    HM2 does not work in Zoom tournaments. Follow the rest for the 2nd. Check all Stars' settings, since their last update has been messing up everyone's hand history settings.
    Regards udbrky (Chris)

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