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  1. #1
    Junior Member
    Join Date
    Feb 2018
    Posts
    6

    Default It happens everytime

    Hello,
    everytime that pokerstars releases some new version, the HUD of Holdem Manager 2 doesn't work and I can only see this when I start a tournament.

    It is very frustrating starting a tournament without HUD, and I think this is not a good image for Holdem Manager and for us customers.

  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    18,149

    Default

    Sometimes, Stars turns off hand history saving on updates.

    To keep this from happening, see this:

    Please see this FAQ to alleviate any security bottlenecks - Hold'Em Manager 2 FAQs - Poker Software :: Set Correct Permissions on files and folders HM2 use

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

    Please also note that Play money tables are not supported.

    Please enable the Settings > Feature Logging > [x] 'HUDStats' and 'FastPoker' option and increase the Max number of log files option to 10 so old logs are saved with date/time stamps. You can also enable this before you launch HM2 from the Start Menu - Hold'Em Manager 2 FAQs - Poker Software :: Feature Logging

    Please reproduce the problem and:
    - Attach a screen shot of the table/desktop
    - Try to include the Active Sessions tab and/or Sessions Report that also includes your windows clock and poker client lobby clock in the screen shot
    - Save a copy of the original Hand history for the table with the issue
    - Close HM2 and attach your HM2Logs folder with a detailed description of what you were doing and what problems you were experiencing - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

    With all the above information we should be able to narrow down what is causing the issue. If all the information is not included we will need to email you again to request it.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    May 2018
    Posts
    1

    Default

    Everything is resolved slowly, I also have views like you, but generally okay and acceptable!

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