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  1. #1
    Junior Member
    Join Date
    Dec 2014
    Posts
    8

    Default Pokerstars is not saving hand history


  2. #2
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,668

    Default

    Make sure you don't have extra installations in c:\users\username\appdata\local\

    Usually this is a to do with the wrong configuration or import folders not setup correctly. Please see the following FAQ on how to setup your configuration for Pokerstars Hold'Em Manager 2 FAQs - Poker Software :: Poker Stars Setup and this FAQ to check and make sure you have your Auto import folders setup correctly Hold'Em Manager 2 FAQs - Poker Software :: Site Setup

    Please also note that Play money tables are not supported.
    Regards udbrky (Chris)

  3. #3
    Junior Member
    Join Date
    Dec 2014
    Posts
    8

    Default

    I do not know how to find out if the folder "c: \ users \ username \ appdata \ local " has no extra instalations . I know how to access that folder but I do not know what I have to solve there

    can I send you a screenshot by private and thus be able to help better? or is not it necessary?

  4. #4
    HM2! udbrky's Avatar
    Join Date
    Jul 2008
    Posts
    17,668

    Default

    Did you navigate to it and look for more than one stars folder?

    You will need to show system and hidden files. See this tutorial for showing system and hidden files:
    Hold'Em Manager 2 FAQs - Poker Software :: How are Hidden Files Viewed in Windows?

    Just look in there and see how many there are.

    Please create a support ticket via the 'Contact Support' link here - https://support.holdemmanager.com/ - and if there is a forum thread with additional information please link to this thread and let us know your forum name if there are several people in the thread.
    Regards udbrky (Chris)

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